Handsets/ Accessories
How much is the device connection charge?
The DCC cost is $35 plus tax, where applicable.
*It is paid upfront at the time of activation/upgrade, and it cannot be billed to the account.
What 2 types of Device Protection are available for new phones? Can BYOD receive P360?
Basic Device Protection
Protection 360
PYOD can receive P360, however must go into the retail store to get their phone inspected to ensure they meet the device conditions.
What plan can 5G BTS devices take advantage of that is better than the 50G for $50?
5G Mobile Internet w/100 for $100
Which home internet plan has Unlimited fixed wireless internet and Advanced Cyber Security ONLY for features?
Amplified Home Internet plan
Which system should you use for Prepaid services?
Rebellion
Name 3 essential accessories?
Screen Protector
Device Case
Charging Accessory
What company provides T-Mobile customers their phone protection?
Assurant
What are at least three devices that are considered BTS?
- Tablets
- Mobile hotspots
- Drive Products
- Wearables
- Trackers
$15
Where do check on DASH to see if home internet is available for your customers?
- Check Internet Availability on the MI Plans page
How is the Down Payment for devices determined?
CRP - Customer Risk Profile
What feature on P360 should you inform your customer about when they purchase a screen protector with T-Mobile?
Unlimited screen protector replacement
What are at least three features of SyncUP DRIVE?
Safety:
- Car health, trouble analysis, battery & temperature monitoring
- Driver behavior reporting (hard acceleration, braking, speeding)
- Privacy assured – only the app user can monitor how the car is being driven
- 24/7 Roadside Assistance (provided by AllState®)
Peace of Mind:
- Track car location in real time with the SyncUP Drive app
- Setup geofence boundary notifications, mileage & trip history
- Receive notifications if car has been bumped, broken into, or towed
- Monitor tire pressure, seatbelt usage, oil and temp levels, and brake fluid*
- Search nearby gas stations and fuel prices
Connectivity:
- Wi-Fi hotspot for up to 5 devices in vehicle. Convenient in-car productivity or entertainment.
Which home internet plan comes with the mesh access point ?
All-In Home Internet
What is the difference between the MI-Data and MI-iot on DASH?
MI-Data: Tablets, watches, hotspots
MI-iot: Sync up drive, sync up tracker
How much down does a less-qualified customer have to pay for accessories?
50% down on accessory purchases for less-qualified customers
$0 down on accessory purchases for well-qualified customers
What is one feature that the P360 Protection has that Basic Device Protection does not?
-AppleCare Services (ACS)
-JUMP! upgrades (EIP required)
-Screen protector replacement
-McAfee® Security for T-Mobile (with up to $1 million identity theft protection reimbursement)
-Unlimited accidental damage claims (basic has up to 2)
-Up to 5 loss/theft claims (basic has up to 2)
How much is the Magenta Tablet plan for:
For a standalone line?
To add to an account with a voice line?
Standalone Line: $65/ $60 w/AP
AAL with a VL: $25/ $20 w/AP
The customer works at home during the day and games a lot at night. The customer also has two kids that stream and game after they get home from school. Which home internet plan should you recommend to the customer?
All-In Home Internet
What are the steps for AAL for existing customers?
1. Go to Atlas (verify your customer with pincode and access the account)
2. Go to Toolbox on the left side of the application
3. Click on DASH on the top of the Toolbox section
4. Add device
5. Continue as normal
What is the minimum finance amount for accessories and how long is the finance term?
To be eligible to add accessories to EIP in Care or Retail, the accessory price must be greater than $19.99 AND the combined purchase of eligible accessories must be $49 or more.
EIP for accessories is 12 months.
Up to how many claims can customers process with P360 for Loss and Theft coverage? Accidental damage?
5 claims in any rolling 12-month period for loss and theft
Unlimited accidental damage claims (including front and back screen repair)
What's does Data with Paired Digits PLUS have that Data with Paired Digits does not?
Up to 15GB high-speed data in Canada/ Mexico and up to 5GB high-speed data in 215+ countries and destinations at no extra charge.
What are some onboarding expectations to provide your customers when they purchase home internet with T-Mobile?
What 6 T-Mobile systems do we use on a daily basis?
1. DASH
2. Atlas
3. C2
4. Rebellion
5. Teams
6. T-Mobile.com