NEW
What 4 things do you need to create a new PT profile?
Name
DOB
Address
PHONE
What is the HCPC code for a COUGH ASSIST?
E0482
What five things should be included on a DWO
Where do you go to make a call?
Agent Workspace
What is the name of the phone system called?
Genesys
How do you upload a document to a PT profile?
+ Add Document
What is the HCPC code for a nebulizer?
E0570
What three main things should be on a face to face?
What button do you press to dial out?
+Little dude
What is the name of our time system?
Paylocity
What 3 documents do you need to place a PAP order?
SWO
Face to Face
Sleep Study
When placing an order for generic items what is the manufacturer name?
GENERIC
When placing a pap order what additional document do you need to process?
Sleep Study
What call Que do we call out of?
UHC
What is the name of our ordering platform?
Niko
Where can you find a DX code?
On the DWO/SWO under Diagnosis
2
In what order should the dates on a CPAP order documentation flow?
Face to Face
Sleep Study
Written order
What are some of the things you can see on your phone dashboard?
Schedule
Leaderboards
Profile/extension
What is the name of the Synapse Health site where you can find documents, add referalls, apply to internal positions, and buy swag?
The Warehouse
Cost Sharing
When ordering a rental item what should the standard QTY be?
1. PT will not qualify for more than 1.
Whats the difference between a DWO and an SWO?
Detailed Written Orders have all the details
Standard written orders (for beds etc) dont need as many details
What is the Synapse Health Phone Number?
888-336-9363
What is the name of the tool fulfillment uses to match to a vendor?
Vendor Matching Tool