Network Optimization & Analytics
NOA works to deliver on the right patient, right time promise to this group of Spring Health stakeholders.
Who are Providers
These are the 3 sub-functions of Network Growth Ops.
What are Recruiting, Onboarding, and Credentialing
The Provider Success team primarily works out of this platform
The system is used by our providers to document notes and host appointments
What is Compass
The year in which Spring Health was founded
What is 2016
This NOA sub-team conducts our NPS survey and analyzes results
What is Provider Activation
The sub-team of Network Growth responsible for reviewing and approving providers’ licenses
What is credentialing
This is the name of Spring’s incentive program for domestic therapists
What is Candela
The name of this team's associate Director of Clinical Ops
Who is Kerri Finley
Who are our Customers
NOA closely follows our 2025 L0 Network KPI, which is 10.5K providers with more than this many appointments per month
What is 1
The sub-team of Network Growth that ensures providers are adequately trained on tools & policies prior to engaging with Spring members
What is Onboarding & Enablement
The number of hours in which providers are expected to complete and sign their notes in Compass following an appointment
What is 72 hours
Goal for the number of full-time providers on the Clinical Ops Team in 2025
What is 105
This Spring Health core value emphasizes the 80/20 rule, and not letting perfect be the enemy of the good.
What is Move Fast to Change Lives
This NOA sub-team facilitates Spring Health’s Continuing Education (CE) program for providers
What is Provider Activation
One of the main KPIs for Network Growth Ops is a provider's Time to this
What is first appointment
The Success team ensures providers review and approve their invoice by this day each month
What is the 10th
Spring Health began forming its team of full-time provider team in this year
What is 2022
This is Spring Health's current valuation as of last July's $100 million Series E funding round
What is $3.3 Billion
What are Provider Activation and Network Strategy & Analytics
Name the two sites used for background checks by our credentialing team
What are Checkr & First Advantage
This knowledge base is our source of truth for providers, full of articles and frequently asked questions
What is the Provider Support Center
What is Impact
Spring Health is the only nationwide mental health solution with third-party accreditation for clinical care delivery and crisis programs from this third-party accrediting body
What is CARF (Commission of Accreditation of Rehabilitation Facilities)