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This phrase describes the way in which shopping malls deliberately make bathrooms, escalators, and exits difficult to find, all in hopes that we’ll get distracted from our original intentions. Labyrinthine in design, they disorient us to ensure that we gain maximum exposure to their various “storefronts.” Even though he criticized this technique, Victor Gruen, who pioneered mall design in the United States, nevertheless gave it a name.
What is the Gruen Effect?