CR-003
All the activities a business engages in to interact with its customers.
What is Customer relations.
The logical process of coordinating resources to accomplish an organization’s goals?
What is management.
People who work to produce goods and services
What is human recourses
Business Goals
What is producing and distributing goods
The rivalry between two or more businesses to attract scarce, or limited, customer dollars.
What is competition.
Customer are ____ when their needs and wants have been exceeded?
What is happy.
Planning, organizing, staffing, controlling, directing.
What is functions of management.
Pay for the work completed
What is composition
Takes care of making the work place more inviting place to work
What is Human Recourse Management
Competition between businesses that offer similar products or services.
What is direct competition.
Building customer relations into every aspect of the business?
What is a business process.
Providing guidance to workers and work projects.
What is directing.
planning, staffing, leading, and organizing
What is management
The process of creating, communicating, delivering, and exchanging offerings that have value for customers, clients and partners.
What is Marketing
Using prices to attract scarce customer dollars.
What is price competition.
Tangible, Intangible
What is business environment.
Technical skills, interpersonal skills, conceptual skills.
What is Skill managers need.
extending and negotiating job offers
What is staffing
The process of accessing, processing, maintaining, evaluating, and disseminating business knowledge, facts, or data
What is information management
Encourages new businesses to enter the marketplace, encourages businesses to operate as efficiently as possible. to
Keeping promises and being helpful.
What is techniques for building positive customer relations.
This level of management has the greatest number of managers.
What is supervisory.
Complying with applicable laws and regulations
what is compliance
The process of planning, maintaining, monitoring, controlling, and reporting the use of financial resources
What is human recourses
Creates a higher standard of living, creates new businesses that make more jobs available, creates prosperity.
What is competition benefits society.