WNP
Can You Tell Time?
WNP Lingo
Validate
Syniverse
100
What are 3 main reasons to cancel a port?
What is Wrong MDN Wrong Service Provider Account NOT Active
100
When RE-Submitting, how far out should the due date & time be set for: Wireless
What is 2hrs 40 mins
100
What does "WNP" an acronym for
What is Wireless Number Portability
100
What do you need to Port to new carrier
What is Billing information, (address, account number, PW/PIN, Last 4 of SSN)
100
What does NPAC stand for
What is Number Portability Administration Center
200
If a port request is in delayed status or timer has expired, what actions do you take?
What is Do Nothing (Do not cancel, DO NOT resubmit)
200
When RE-Submitting, how far out should the due date & time be set for: Wireline
What is 3 Business Days
200
Explain who uses CIM, RIM, and RIM Lite
What is CIM-All call center associates and RWC's RIM-RWC's RIM Lite-Agents
200
What criteria does USC match to receive a confirmed Port Out
What is Acct # Zip Code
200
What dies MDN stand for
What is Mobile Directory Number
300
Where do you find a cancelled port request?
What is The Work Section (Interaction Homepage)
300
When RE-Submitting, how far out should the due date & time be set for: Reseller
What is 1-2 Business days
300
What does OSP and NSP stand for
What is Old Service Provider and New Service Provider
300
What are the Validation requirements for most major wireless carriers
What is MDN PW/PIN SSN or Acct # (Individual) Tax ID or Acct #(Business)
300
What does NPAC do
What is authorizes all port requests & all porting transactions
400
When a port has been finalized what status should you see?
What is Request Completed
400
Due date & Time: Wireless Wireline reseller
What is Wireless-short Wireline-long Reseller-long
400
Is there an ETF when porting to a new carrier
What is Yes, fees can be added to monthly line items. Fee must be just and reasonable.
400
Can a port be denied if account is suspended during the port process
What is YES, customer cannot port out to avoid account suspension. NO, if customer is Prepaid and starts process before account suspends
400
What does SUP 1, SUP 2, SUP 3 mean
What is Sup 1- Cancel Sup 2- Never used SUP 3- Modify
500
How do you know if a number has been successfully ported?
What is Request Comfirmed
500
Response time: short= long= reseller=
What is short-30 mins long- 24hrs reseller-24-72hrs
500
INVALID in TOPS means
What is Dashes in the port request, or talking out of turn.
500
DAILY DOUBLE
What is the definition of Wireless Number Portability
500
What does the message 'Waiting for Response'
What is the OSP received and acknowledged the message, but has not yet responded.
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