Pulse
Merchant has how many days to approve or decline a good faith response
15 calendar days
what is the minimum amount required to file a chargeback for cirrus ?
more than $50.01
What is the minimum amount required to file a chargeback for chasenet ?
more than $10.01
What is the job aid for Transaction inquiry ?
job aid # 37385
What transaction codes are for non fraud POS claims ?
543 & 515
What is the minimum dispute amount required to file in pulse?
more than $10.01
How many days do we have to reverse dispute once it has been keyed.
10 calendar days
True or false:
we can reverse and rekey a dispute immediately due to error
FALSE
you must wait 3 business days before you can rekey the dispute in CMM
what is the job aid # for Chase net platform ?
job aid # 37734
Where can we go to check for the network of transaction?
CMM & TI
how many days does the acquirer have to response to dispute?
45 calendar days
How many days does the merchant have to respond to a dispute?
45 days
How many days does the merchant have to response to dispute
merchant has 30 days to respond to dispute.
what is the job aid for non-post credit adjustment ?
job aid # 37496
What network shows dispute history in matching adjustments?
Mastercard only
for a PBOM; if merchant name, date and amount are different, what is required to proceed?
explanation why they differ
we don't have dispute rights under ANY scenario for what ?
CASHBACK & MCC 5542
True or false:
we can dispute multiple transactions at the same time
FALSE, we cannot dispute multiple transactions, they must be done individually.
what is the job aid for pulse ?
JA # 44808
When do we reverse PC, when checking matching adjustments ?
is if it also appears in customers account as one of the following transaction codes ( 517,547,0150 or 054)
What is required to submit chargeback for credit not processed ?
proof of cancellation / proof of return
True or false:
we have to wait 3 days to rekey a dispute that has been reversed
False, if dispute is reversed, it can be rekeyed immediately
Which network does CXD mirror?
CXD mirrors VISA rules and requirements
what is the job aid # for mastercard SMTM / cirrus platform?
for DPPR dispute, where can we find the RRN code (for the valid amount):