Everyday Knowledge
Drawer Management
Transaction Lookup
Reports
New Goods Inventory
100
What does POS stand for?
Point of Sale
100
How many employees should be ringing on the same drawer?
One
100
When can you lookup completed transactions?
Anytime
100
Name 1 benefit to running reports
Track sales, inventory, production, etc
100
What is Shrink?
Shrink is the loss of inventory due employee theft, shoplifting, administrative error, and cashier error
200
What are 2 forms of payments we do NOT accept?
American Express, Personal Check, Bit Coins, Apple Pay, EBT
200
How can you check the amount of cash in a drawer without counting it?
Do a drawer reading
200
If a sales associate wasn't sure a transaction completed so they rung it up again, how can you check if it had already completed?
Lookup the transactions and look for a duplicate sale amount back-to-back
200
Name 3 types of POS reports
KPM, Sales, Inventory, Shrink, Loss Prevention, Customer, GC/SC, etc
200
Name 2 benefits of tracking New Goods inventory
Track shrink, track sales by category and item, replenshiment/reordering
300
If a customer loses their Rewards card, what should you do?
Edit their profile and replace the Rewards card number
300
What do you do if a drawer was accidentally activated for $100 instead of $0?
Add an extra $100 to the drawer count
300
A customer lost their receipt and says they didn't get their Senior discount. How can you check?
Lookup the transaction and check the discounts or check the customer category
300
Name 2 reasons you might run a Sales by Hour report
Staff scheduling, analyzing store hours, planning promos, etc
300
Name 3 things that can affect your inventory levels
Sales, Returns, Physical Counts, Transfers, Receivings, RTV's, Adjustments
400
Which of the 3 types of voids is NOT a manager function?
Line Void
400
What do you do if enter a cash drop under the wrong drawer?
Void it or subtract that amount from the drawer count
400
A Rewards customer calls and asks for a copy of a receipt from "sometime in July". What should you do?
Lookup the transactions in July by the Rewards customer number, then save a copy of the receipt and email it to them.
400
What does KPM stand for?
Key Performance Measures/Metrics
400
Your register scanner has stopped working and a customer wants to purchase new goods. How should it be rung up?
Enter the barcode or item number in the item number field.
500
What company makes CounterPoint and our registers?
NCR (National Cash Registers)
500
If a drawer was accidentally counted for the wrong amount (causing a $500 overage) and it's not caught until the next day, how do you fix it?
When the same employee works, subtract $500 from their drawer count
500
At the end of a shift a sales associate's drawer is $200 short. What should you check first?
Lookup the transactions and see if they were logged into the wrong drawer.
500
Name 3 things we can group by on a sales report. Example: sales by store
Sales By... anything that's on a receipt (plus more)
500
During a physical count you have a 1 case overage. Last month you were even. What is the most likely reason?
You counted the case but never received the transfer, so your inventory levels haven't increased yet
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