Enterprise Manager
POS Team Process
Kiosk
KDS/QSR
Printing
100

SDX (Non GM) cannot log into EM

NorAm.

100

You need 2 weeks notice to do this.

Request time off

100

This CODE is needed to switch from POS to KIOSK

KIOSK AMIN CODE

100

Where can you change QSR control point server IP

ConnectSmartNetworkConfig

100

2 places a remote printer IP should be set and match

EpsonNet and Printer Properties within Device and Printers

200

Videos for clients are located here.

200

Use this when going out of office and you have follow ups left in queue.

The Buddy System and CC Support managers.

200

Customers skip payment step and are provided a summary receipt listing the items intend to order

Pre-Order Mode


200

What is use of ConnectSmart Kitchen Builder Pro

QSR app for QSR routing


200

What is alternate place to check beside printer properties to change paper size

SQL tbprinterdriversettings

300

22 at the end of a user

Accounting issue. You can provide them accounting contact information.

300

Every day you are either a backlog  __________ or a __________.

Bandit or Warrior

300

Where to find information about a Kiosk Error

Event viewer / Metro Logs

300

What is use of KDS RoutingControl

In TbControl can enable/disable KDS multi routing

300

Printer is being redirected and you have checked printer config and SQL, what is next place to check

POS printer redeirection


400

EM Reports do not match cashout reports (4 answers)

-Compare Reports

-Recalc

-Check for Offline Transactions

-Check for 3rd party Transactions

400

_______ is when you need to let chat know you need help.

25 minutes

400

Current version of Kiosk in NCOB deployment

2.18.133

400

Users can see all items on screen as soon as POS button selected. What is this called

On the Fly - KDS

400

How to confirm IP address of Printer

press and hold small reset button on back of printer
500

Menu Item isn't on screen, but customer added it (NOT SDX)

Check DDS

Check setup in EM

Resend Training Videos

500
Erickson Living information is found here.

Infor Wiki

https://wiki.infor.com/confluence/pages/viewpage.action?spaceKey=ICSHP&title=Erickson+Living#EricksonLiving-MarisGroveCommunityCenter(MGC)

500
Kiosk version that support Aures Printer with USB

2.17.251, 2.18.143 +

500

This option allows us to specify how to order items (category or individually) will be displayed at kitchen station

Item Filtering

500

Remote printer has correct IP address and showing not available, what else may need updated

Subnet and Default Gateway in EpsonNet
M
e
n
u