Titan
What do you click to pull up the search box under the merchant database?
Binoculars
What dropdown option would you search a merchant by MID?
Name
Bonus Question
Who must approve the swap before we submit it?
An Escalation Rep
Bonus pts
if channel is given
Under which tab would you find customer details, such as info from Titan and DBA details?
Customer Info
Where can merchants find their monthly statements?
Location > Overview
Bonus Question
What are 2 of 5 ways you can search for a merchant?
Merchant Number, Merchant Name, S4 Serial Number, Address, Equipment Serial Number
Bonus pts
Names all 5
What does the Status & Action column of the equipment list show?
Upload time of the device or the last time it was online
What should be included in your case notes for every swap?
Swap link / Swap ID
What does Order Stage status 700 means?
Complete
Where is the chat assistance button located?
Top right corner
Where can you find merchants funding information?
General Tab
Where can you see the IP address of the terminal?
Terminal Details
Which department sends existing RMA labels?
POS Support
Where can you find tracking information of the order?
Order info > Shipping
When ordering supplies for a device on LBM, what does the merchant pay for?
Shipping costs
Where would you find deposit information?
Activity
What tab can you see if equipment is on Gold Standard?
App and Firmware
Where can you view if a swap has been approved?
Find Swap / Swaps pending approval
Where can you find the quantity of each item/device merchant has?
Equipment tab
How much does a SkyTab Mobile device costs per month?
$20.00
Where would you view if a merchant has the ability to run a AMX?
Pricing
What button on push task do you hit to download a new app?
Push App
Bonus Question
What are 6 out of 12 pieces of information needed in the comment section of the swap request?
Reason for Swap:
Case/Ticket ID:
Serial Number:
IP Address: n/a
Software Type / Version:
Brain/Server or Workstation:
Backup Taken:
Receipt Printer Model:
CC Device / MSR Model:
Rank:
Approved by:
Where can you find the passwords for WiFi, Routers and Admin accounts?
Integration Link
Once you have installed SkyTab Online, imported a menu, and created a schedule, what else must be done before opening OLO?
Publish Menu