Types of Harassment
An associate experiences "unwelcomed/unwanted" behavior from a co-worker
What is harassment?
A plan or program that outlines the expectations of appropriate behavior in the workplace
What is the Harassment Prevention Policy?
Promptly investigate all complaints of harassment
What is sense of urgency?
A manager promises an associate an "Outstating Review" rating if the associate agrees to be their date for an overnight rendezvous
What is Quid pro quo?
All levels of leadership make themselves available to listen to any associate concerns
What is the open door policy?
Eliminating discriminatory jokes, posters, graffiti, emails and pictures in work areas
What is taking action?
Repeated infliction of verbal abuse, use of derogatory remarks, insults, and epithets, verbal or physical conduct that a reasonable person would find threatening, intimidating, or humiliating
What is abusive conduct/hostile environment?
Failing to address concerns, ignoring warnings, minimizing issues
What is inaction?
Having the ability to act independently and make decisions without authorization
What is taking responsibility?
The HR department only hires females because they feel men are not as hard working as females
What is gender discrimination?
Allowing associates to express concerns, understanding what they are telling you, being sympathetic and taking appropriate actions
What is active listening?
Demonstrating professional behavior, treating others respectfully, enforcing policies and procedures, treating people fair and equally
What is setting a good example?
A manager reduces the hours of an associate who refused to go out on a date
What is retaliation?
Participating in day to day operations, listening to associates, following up on concerns and connecting with associates
What is Participatory Management
Management exhibits care and concern for associates, they in turn will ‘mirror’ that care and concern to our guests
What is the Mirror Image