Deadlines & Accuracy
This is the maximum number of hours you have to submit documents to the Credit Processing app after a class ends.
24 hours
You should wait this long after a class ends before downloading Zoom reports.
30 minutes.
Before adding a missed poll exception, you must first verify this.
Check whether the learner actually missed the poll.
If you need more time to submit documents, you should alert this person or team.
DS/SLA
This report must have rows 1–5 deleted before submission.
Registration Report
This column in the exception row should include the producer’s name.
Column E
The total time allowed from class end to certification completion.
48 hours.
If a learner missed a poll, this person is responsible for documenting the exception.
Producer
If a learner reports a missed poll via Teams, you should document it this way.
Copy the chat or take a screenshot and paste it into a Word document