P
True/False
To be eligible to purchase a policy, a customer's home address must be in the UK but they can be registered with GP in a different country.
False
To be eligible to purchase this policy your home address must be in the UK and you must be registered with a General Practitioner in the UK
True/False
Europe 1 and Europe 2 are combined into one area, as Europe under Annual Multi-Trip Policies.
True
Customers are unable to claim additional travel and accommodation costs as a result of a missed departure if their trip is taken in which specific area?
Trips taken just within the UK will not be covered.
True/False
The covered area 'worldwide 2' does not include the UK & Europe.
False
Which cover options are not available on the Collinson Economy level?
Sports & Activities [including Golf]
What cover levels are provided for the backpacker policy?
Economy
What is the age limitation for single trip cover?
Ages up to 110 years allowed
What are the age limitations for the backpacker policy?
Ages from 18 to 60 years allowed
True/False
Single Trip, Annual Multi-Trip & Backpacker policy cover is available on aggregator channels.
False
Backpacker policies are not available on aggregator channels.
True/False
Claims for loss or theft when you are not able to provide us with a police report or a property irregularity report will not be covered.
True
Name the 3 types of Collinson travel insurance cover products offered.
Single Trip Cover
Annual Multi-Trip Cover
Backpacker Cover
For customers aged up to 70, what is the maximum trip duration for single trip cover?
365 days
Our travel insurance provides cover to customers participating in sports competitions only on the upgraded premium for sports & activities.
False
We are unable to provide cover for anyone participating in any sport or activity.
What is meant by "abandonment"?
If you are on the outward leg of your journey from
the UK and delayed by at least 12 hours.
Name 3 things covered by winter sports.
Ski Pack| Ski Hire| Ski Equipment| Piste Closure| Avalanche Closure
True/False
Customers will be able to claim for a flood that occurred in their destination because they upgraded their trip distribution even though the FCDO advised the destination could occur floods before the trip was booked.
False
How many days from the receipt of documentation, can customers cancel and receive a full refund if they have not started their trip?
14 days
If a customer was pregnant, what is the maximum amount of weeks she could be by the time the trip started in order to be covered?
28 weeks pregnant by the start of the trip.
24 weeks for multiple births.
What is mandatory if a customer's trip involves a cruise?
Cruise Cover
What is the timeframe customers must report lost/stolen items to the police in order to claim cover?
You must report lost or stolen items within 24 hours to the police and provide post office with a police report.
Name the 3 aggregator cover levels for single trip and annual multi-trip.
Core
Extra
Max
A customer suffers from Asthma, although their medical practitioner advised they were unfit to travel. The customer went against medical advice and had an asthma attack while on their trip. What documentation would they need for cover?
Any costs when you are travelling against the advice of a medical practitioner (or would be travelling against the advice of a medical practitioner had you asked for advice) would NOT be covered.
Electricity
Water (including no hot water)
Insufficient hotel staff available due to industrial action.
Name at least 2 causes of delayed or cancelled public transport that is covered under the missed departure policy.
Industrial action
Bad weather not including anything listed as a natural catastrophe
The mechanical fault of transportation including bird strikes
Shortage of crew
Name all the Collinson additional cover options.
Winter Sports| Cruise| Trip Extension| Excess Waiver| Gadget| Trip Disruption