FNOL
A claim is considered ______ when no exposures apply, no injuries are reported, and no action is needed on GEICO's part
Report Purpose Only (RPO)
This must be verified when a customer comes through Finesse as a "PASS"
First and last name
These 2 documents must be attached to the CPW before denying coverage on a CC31 - Policy Canceled on or Before Loss Date
PORS and CANS
These are at least 3 ways to verify date & time of loss
Telematics, on-scene PR, tow bill, verify with claimant, witness, first responder
This document must be requested from the insured on every rental claim
Rental agreement
This vehicle is always added first in an FNOL
Policy vehicle
The number of seconds you may place a customer on a closed hold before returning to the call
90 seconds
True or false?
A CPW must be submitted when it appears policy canceled less than 30 days prior to date of loss
True
These two things must be verified to resolve a CC 95 or 99
date/time of loss, payment has cleared
When risk state and loss state are different, we consult the ______ state's contract for coverage concerns
Risk state
This "spooky" option is selected when a caller disconnects during an FNOL, and we are unable to get the customer back on the line
Skeleton loss
This button should not be pushed in Claim Navigator's Auto Play, except when a caller disconnects and we can't get them back on the line
STOP
Something we might request from an insured if insured insists they made a payment to keep their policy active
Bank statement
These are the steps when date/time of loss cannot be verified
refer to SIU, transfer to CDU
For a newly acquired auto, this is the maximum number of days coverage could be backdated with a bill of sale
30 days
This is the right way to handle a Multiple-GEICO claim when liability is clear (0 or 100%)
RPO the non-fault claim and work everything out of the at-fault claim
Only use this type of transfer when transferring a caller to an adjuster's voicemail after hours
Blind/cold transfer
A ___ ___ ___ is when a policyholder voluntarily removes a high-risk driver from their policy
Named Driver Exclusion (NDE)
This is the number of recorded interviews required to resolve a CC 95 or 99
Zero
(In states that require it) this letter must be sent when we are reviewing to afford or disclaim coverage
Reservation of Rights (ROR)
Lending losses in this state are handled at CDU
Ohio
Without reading a word track, this is the right way to advise an insured concerned about rates
[Rates word track]
This is the right way to advise a claimant that coverage has been denied
[Coverage denial to claimant]
Policyholder reports slid on ice and struck a guardrail
CC 33 - Policy Endorsement Initiated Prior is listed at the FNOL. A review of EDGE shows policyholder added COMP 8 days prior to date of loss.
These are the proper steps to handle the CC 33
COMP does not apply to this COLL loss. Resolve CC 33 and handle as normal
This is a liability-only policy for policyholders who don't have a car
Named Non-Owner (NNO)