AUTO
What is the difference between RAW & Auto?
RAW - Raw New Auto is NEW auto insurance business to State Farm where a customer has never had State Farm before or they have been not an auto customer for over a year.
How many more ISSUED life policies do we need to hit our goal for the year?
38
How many health policies should our agency produce a month?
6
What is the lowest deductible available for renters insurance?
$500
A vehicle that is billed NOT on SFPP has what payment options?
Pay in full or use the 50/50 option where they can pay 1/2 of the premium & be billed for the remainder in 30-45 days,
Here at the Powell Agency what are the recommended limits of liability for a Homeowner?
100/300/100
What is the process when you complete an application? What are the next steps when you do an application that requires an interview or exam?
You explain to the customer that 1 of 4 things can happen when the application is submitted.
1. Policy can issue as applied for 2. Policy can issue higher than we quoted due to height, weight & exam etc. 3. Policy can issue less than quoted for preferred or super preferred rates. 4 Policy can be declined.
What are the 2 types of health Disability Insurance that we offer?
Short Term & Long Term
A customer calls to file a claim on their home that is NOT a major claim such as a fire or vehicle hitting the home... what are the next steps?
Always show empathy.. then ask the customer if they have obtained an estimate for their damages considering their deductible.. meaning if a customer has a claim because they have shingles off of their roof & their deductible is $1,200.. they should get an estimate to make sure that the damages/repairs will cost more than $1,200 to repair.
Go into the SFPP account. Make sure it's not in suspension status by resume account and update the account info & send out a NEW authorization email or form.
Generally.. how much more per month is it for a customer to have a $250 deductible vs a $500 deductible?
on average $8
What are the term policies that we offer?
Select 10, 20 & 30, ROP, Instant Answer
What is a Individual Credit Disability Policy? What's the "CATCH" to our Individual Credit Disability Policy.
A policy that one can obtain when that have a loan or line of credit. This policy will pay the note should the customer become disabled.
There are no payment plans available. Payment must be made in full.
What is needed to insure jewelry under a PAP?
A receipt or appraisal that is NOT older than 2 years.
Between June 1 - August 15, 2020
A Customer does not own their own car but they need insurance as a driver.. Can we help them? If so how & if not what do we do?
Yes we can help them
Non-owners insurance - call UR to assist with quoting.. Paper application
What is the minimum coverage amount for a 10 pay life insurance policy?
$250,000
When is the time period for the Corporate Health Promotion?
May 1 - June 30, 2020
A customer needs to insure a condo that they own BUT DO NOT live in.. what type of Insurance do they need & what type of application is it?
RCUP = Rental Condo Unit Policy
Paper Application
RENEWALS what are the time frames for each Auto, Fire, Life & Health
Auto = 6 months
Fire = 1 year
Life = 1 year
Health = 6 months
When might a customer not need Medical Coverage?
If they NEVER have people riding in the car with them & they have their own major medical health care coverage.
What is GIO & WPD
GIP = Guaranteed Insurability Option - (increase no health questions asked)
WPD = Wavier of Premium for Disability
What are the benefits that the Hospital Income Policy provides? Do they vary by the person?
Daily Benefit:$ 250 per day up to 365 days per confinement
Intensive Care:$ 250 additional per day up to 14 days per confinement
Extended Care:$ 125 per day up to 60 days per calendar year
Emergency Accident Benefit:$ 250 per day up to $750 per calendar year Outpatient Surgery and Intravascular Catheterization Benefit:$ 250 per day
What is the lowest deductible available for Homeowners insurance?
1/2% with car insurance bundle
1% without car bundle
PAYMENT OPTIONS! What are the payment options for annual policies?
Annual, Semi - Annual, Quarterly & Monthly (all can be auto pay as well)