EPR
Name each manufactures way for saying EPR -
EPR - Resmed
IPR - Resvent
Reslex- React Health
A-flex BiFlex CFlex - Phillips
For PT education, which 4 things should you be going over.
Using 4+ hours, F2F appt, Cleaning and replacement sched, and sharing the sleep coach phone number.
How many moons does Saturn have?
83
Are walk in's are allowed in any NE office?
NOPE! All offices in NE area require an appt.
Who is the PAP Adherence manager for Mid-Atlantic ?
Haley Cannucci
What is EPR ?
Expiratory pressure relief - When the patient exhales the machine will sense that the patient is exhaling and will decrease the pressure by what is set. It will make it easier for the patient to breathe out.
What 4 things should you be going over for missing data triggers?
Verify it's plugged in, Verify SN, ask about cell service in area and do a power cycle.
What can you hold without touching it at all?
A conversation
Name the states that are apart of the NE region.
Massachusetts, Maine, Rhode Island, New Hampshire, Vermont, and Connecticut.
Is 220 W Germantown Pike Suite 250 Plymouth Meeting, PA an office we can send PT's to or send in SD cards to?
No, this is a corporate office.
Explain Ramp
The machine will start at a lower pressure and gradually increase over a set amount of time, or it can be set on Auto – the machine detects when you fall asleep, and it will begin therapy
What 4 things should we be going over for mask leak triggers ?
Discuss proper mask fitting, offer chinstrap to nasal masks, clean and replace cushions, offer mask fit AR.
Honey. If the honey is natural and properly sealed, it won't expire due to high sugar content, low pH and the bee's nearly magical honey making process.
For a PT who is over 90 days and needs more assistance after troubleshooting was done. What should you do with this type of call ? **New England**
This would need to go to PT support/Customer Service que or you can email AHNECapeCSR@adapthealth.com
What VA locations are apart of the MidAtlantic
Lorton, Fairfax and Winchester
what are the steps to change ramp on Luna G3?
Turn dial to settings, ramp time and then turn the dial to increase or decrease the ramp time. Save.
What are a few soft skills we should always have on calls?
smiling voice, actively listening, not disrupting PT and being empathic and supportive.
Who was everyone's first friend on MySpace?
Tom!!!! LOL
Which state is the branch office of Health Complex located in ?
Connecticut
PAP dropship-Zoom
If the PT is feeling bloated from swallowing air what should we do with the Ramp time?
If you are experiencing a slightly bloated feeling from swallowing air, turn on Auto Ramp or increase Ramp Time.
PT called in having difficulty with using CPAP machine. Once you pull up PT in WF you see they also have a low usage trigger. How would you help this PT and what would you be going over?
Ask open ended questions, provide pointers and go over PT education.
Name Snow White's 7 Dwarfs ...
Doc, Bashful, Dopey, Grumpy, Happy, Sleepy and Sneezy.
Does the sleep coach team process machine swaps for NE region?
No. We would need to create an order for a machine check and send to scheduling.
What would we help a PT with who is past 90 days?
data transmitting issue, reinstruct, and download.