DEPOSIT
How long will a cash deposit take to be credited to the account?
15-20 minutes
What is our minimum withdrawal amount?
$5
What is the process by which the client will request for a market we don't currently offer online?
Name A Bet/Market Request
What is the state that requires in-person verification?
Illinois
What is the standard sign-up code of Pointsbet?
WELCOME
What US State is Bally's Atlantic City Hotel & Casino located to?
New Jersey
Where do we check for the status of the client's withdrawal?
PB Admin
What does zeroing means?
Zeroing means there was a bet that has been resettled in the account.
The client is not receiving his SMS authentication for login. What do you do?
Turn off MFA
Where do we check if our Marketing Team sends out an exclusive offer to selected clients?
Zendesk/Braze
What is the maximum deposit amount for Online Banking?
$10,000
After escalating to manila-co_ords, to what slack channel will it be escalated if the client is missing his/her withdrawal?
usa-cs-payment-fraud
This client is considered smart and makes betting a source of income.
Sharp
What is the form we send out to eligible clients every end of the first month of the year?
W-2G Form
How much is the free bet amount to be credited under the Red Carpet Referral?
$3000
These are the only deposit methods that can be refunded.
CC, Online Banking, PayPal
The client is trying to withdraw using ACH but is getting an error "Withdrawal Failed". The client confirmed that all bank details are correct, what do you advise?
The client needs to contact Global Payments directly.
This error message means that all market prices fluctuate especially in in-play games depending on the gameplay.
Price Changed
What is the formula to get the Net Win/Loss?
Deposits - (Withdrawals + Current Balance) = Net Win/Loss
Name all VIP Account Managers
Matthew Douglas, Seth Ampolsky, Jacob Wawro, and Jack Preschlack
This error means the client needs to remove and re-add his bank details in order to make a successful deposit again.
Split Token
What will be the process if the client's account is currently closed (Non-RSG reason) and won a bet?
The account will be reopened. Once the client submitted a withdrawal, we will close the account again.
This process allows you to withdraw some of the stakes you originally invested in a bet, while still leaving some money riding on the bet.
Partial Cashout
What is error code 70-003
Global ID error
Account Types that are considered Promo Excluded
Sharp, Arber / Arbitrage, Promo Excluded, Tipping Service