Search & Find
How to Find IBE bookings made today?
Detailed search, filter with date and booking owner
QU booking – name one important thing to remember
Booking property - Waitlist reason
What to do when you see "Cannot detect any intended modifications" error?
Tick "create new invoice"
When to send Payment link from Booking Payments?
Only when customer wants to pay less than the minimum amount on the payment link attached to first or replaced document.
What does BP stand for?
Business Partner (Customer profile)
Where to find activities assigned to a colleague?
Defined Activities, filter by colleagues initials
No Flight – what should you remember?
booking properties & meeting point
Bonus questiosn: What does meet at the airport /PARTIAL mean?
Which note cannot be edited?
P-note
What type of document is called "voucher"?
Flight ticket
What does QU stand for?
QU= Quotation Booking
How many days ahead SCC search finds departures?
300 days
What are the mandatory components in a booking?
- Package (P)
- Allotment Package (AP)
- Land arrangement (hotel)
- Transportation (Flights).
Name two things to remember when exchanging the Basket from 1P → 2P
1. Notes
2. Recalculate deposit
What should the status be on deparure, to be able to make a QU booking?
- Bookable
- Closed
4. What does G & S stand for in Vac.Sort?
G= Guaranteed departure
S= Shared Allotment
What does "Issued" mean?
The invoice as been sent to the customer
Mandatory customer information in order to create BP?
- Salutation
- Name
- Address
- Phone
What can be saved without rebooking?
- Sticky Note
- Booking properties
How we Prioritize QU bookings when availability opens up?
2. RA
3. First come first serve
What does RD stand For?
RD= Request Denied
What is the difference between Generated and Formated?
- Generated means that booking has been automatically “No Printed”. The booking has been created, and it exists in Pacific. In the eyes of finance, a new sale has been generated. The invoice has not been created yet, it is still an “eye”.
- This is a manual form of generating the booking. Booking has been manually generated by an agent who has performed a “No dispatched”. Formatted also means that an invoice has been created. A documentation of the booking (the invoice) has been created. The eye is now a document.
Which services a dietary request is assigned to in a booking for Mandelas Afrika with Victoria falls extension?
- Flights
- Land arrangement
- Extension Land Arrangement
When should "Rebook all services" be used?
- If the booking/basket does not match what is on the invoice
Name two things you should do when you get a warning "Accept the warnings and restrictions"?
1. Check what is teh reason for the warning
2. Tick the accept warnings & restrictions box
What does ARQ stand for?
ARQ= Accepted Request
Bonus Question:
- What color is the ARQ?
- What you must remmeber to do when booking has ARQ and customer cancels or Rebooks?