Money
Distribution
Pricing
Customer Service
Misc.
100
Bottom Line refers to:
What is net profit?
100
Breaking down large shipments for sale to customers in smaller quantities.
What is breaking lots?
100
Setting a price for your products that covers the cost of the product as well as a proportional share of expenses of the business.
What is Smart Pricing?
100
Three of the basic factors on which customers judge distributors are reliability, timeliness, and _______.
What is accuracy?
100
Loss of inventory, bad debts, etc, refers to this.
What is shrinkage?
200
The dollar amount left over from selling price after costs are deducted.
What is profit?
200
Companies that carry minimal inventories usually use this type of delivery/storage setup
What is JIT?
200
Lowering Operating Expenses is least likely to be accomplished by doing this.
What is discounting prices?
200
There are four levels of service excellence. Starting at the bottom, the levels are loser, survivor, competitor, and this.
What is master?
200
In a product lifecycle, the greatest profits come during this phase.
What is maturity?
300
Not maximizing the profit potential of a transaction means this.
What is "Leaving money on the table?"
300
A step in the distribution channel could be either a distributor or a broker.
What are intermediaries?
300
Cannot just match your competition, must exceed to stay ahead.
What is leapfrogging?
300
Great customer service starts with asking yourself this question each day.
What have I done to serve my customers better today?
300
In the service lifecyle, this is the phase where others will quickly use the idea created by the innovator.
What is adopter?
400
The cost of winning a new customer is this much.
What is 3 to 5 times?
400
The path that goods follow through the supply chain.
What are channels?
400
The three key pricing factors to consider when setting prices are cost, demand, and this.
What is competition?
400
Achieving ever-better quality levels in areas that are of value to customers.
What is TQM?
400
This is the penalty you pay for not understanding your customers' business operations.
What is ignorance penalty?
500
An increase in operating expenses while sales remain the same typically reduces this.
What is operating profit?
500
Moving products from manufacturers to users through intermediaries that add value to the product and efficiency to the delivery.
What is Distribution?
500
The four levels of a product are in the shape of a concentric circle. Starting at the inside, the levels are core, expected, augmented, and this.
What is potential?
500
The three stages of a customer life cycle are start-up, growth, and this.
What is mature?
500
Everyone can make a difference, small changes over time, and positive individual efforts are the 3 basic concepts of this idea.
What is the Power of One?
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