Hardware of the Phone
This symbol on the phone means what?
What is a Voice Mail
ACD stands for what within our phone system.
What is Automatic Call Distribution
This person is given credit for creating the first telephone.
What is Alexander Grand Bell
This Power User graduated from Georgia Southern University
What is Bryan McCulloch
Phone users should say this phrase when answering the phones.
What is "Courier Express this is "blank" how can i help you today"
You dial this number before making a phone call from your deskphone.
What is #8
If the regional phone system fails, the phone calls will flow to what location?
What is Atlanta
Name the company and year the first smartphone was created.
What is IBM in 1994
This Power User played college football at Shorter University
What is Josh White
True or False.
It is ok to blind transfer a call.
What is False
A button that is programmed on a phone and will ring to multiple people at once is called what?
What is a Ring Group
Phone calls should never make it to this Ring Group. It signifies that no one is available to answer the phone.
What is the Night Services Button.
The CX Phone system as we know it today, was created in what year?
What is 2008
This Power User lives in the same city as the Walmart headquarters.
What is Lora Harris
What is the restroom or break
True of False.
You can overhead page to different regions.
What is True
The interflow timer between skill groups expires after how many seconds?
What is 20sec
This person was the "Architect" of the CX phone system.
What is Jim Messerly
This Power User was an ALL-Region Offensive Linemen in High School.
What is Solomon Lightfoot
Setting up a new user, what are the 3 things you help set up on their phone?
1.How to log into the phones
2. Ensure they have the right phone lines
3. Set up their VM
Which one of these is a Mitel phone model.
-MiVoice 6920
-MiVoice M770Li
-MiVoice GX550
What is the MiVoice 6920
This many people can be added to a skill group.
What is 32
This phrase was used to answer the phone prior to the phrase "Hello".
What is Ahoy-hoy
This Power User ran a gas station prior to joining the CX Team.
What is Adam Baker
The mitel phones can hold this many voice mails before it's considered "full".
What is "50"