Active listening
Paying attention to your own thoughts instead of the speaker.
What is Level 1 (internal) listening?
When only a few voices dominate the conversation.
What is Low Equity?
They monopolize airtime by speaking first and often.
Who are Dominators (Over-Contributors)?
This type of question opens minds and surfaces new ideas.
What are Exploratory questions?
Focusing entirely on the speaker’s words and meaning.
What is Level 2 (focused) listening?
When participants disengage, multitask, or energy drops.
What is Low Energy?
They switch off, turn cameras off, or multitask.
What do Disengaged learners do?
This type helps deepen self-awareness and meaning.
What are Reflective questions?
Noticing tone, body language, and the environment.
What is Level 3 (global) listening?
When instructions or goals are unclear and participants feel stuck.
What is Low Clarity?
They challenge content or facilitator credibility in chat or with sharp tone.
Who do Skeptics (Challengers) do?
This type clarifies and digs deeper into assumptions.
What are Probing questions?
The energizer exercise at the beginning of the session practiced this skill.
What is practicing Level 2 and 3 listening?
When groups loop, stall, or drift without progress.
What is Low Direction?
Use polls, breakout rooms, directed questions, and camera check-ins.
How do you re-engage disengaged learners?
This type moves participants toward solutions and decisions.
What are Action-Oriented questions?
Letting go of your own agenda, being fully present, and sensing the group energy.
What is deep listening at Level 3?
Inviting quiet voices, using rounds, and sticky notes are strategies to overcome this.
What is Low Equity?
Acknowledge their perspective, reframe, and invite group input.
How do you handle Skeptics?
According to Vogt, Brown & Isaacs, they stimulate creativity, surface assumptions, and open the door to change.
What are the characteristics of Powerful questions?