Extraordinary
ROTH
ISISISISISIS
Focus
Just for Fun
100
What are the 5 Key Behaviors?
Welcome the customer with a warm and friendly greeting. Personalize the interaction by using the customer's name. Provide the customer with your undivided attention. Maintain a positive I can help you attitude. Thank the customer, walk them through the door and give them a warm, genuine goodbye.
100
What are we ranked on effective April 1?
WTR Gross Units Isis MyATT
100
How long is the current Isis promotion for? What is the payout for the promotion?
April 1 - April 30. 100 myRewards/$5 cash.
100
How many cameras does the HTC One M8 have and where are they?
3 - two on back and one on the front
100
Who is our Chairman and CEO?
Randall Stephenson
200
What is the 6 steps sales process?
Greet and Approach Build Value Offer Solutions Gain Agreement Educate Thank and Depart
200
What are the weightings of the Roth Ranker?
WTR - 40% GU - 40% Isis - 10% MyATT - 10%
200
What is promotion for our customers and what are their limitations?
$50 for setting up Serve (through 5/15/2014) $1 back on purchases over $1 (up to $50/month)
200
What is the current promotion with the HTC One M8
$30 off the Era
200
Who is the President and CEO of AT&T Mobility?
Ralph De La Vega
300
How long should we be spending with our customers?
55 minutes
300
What is the new comp breakdown?
Gross Units - 50% OTR - 25% TRR - 25%
300
What is the time limit for a person to convert their aWallet to mWallet?
7 Days
300
When does the Tab 3 promotion end?
April 10
300
Who founded AT&T?
Alexander Graham Bell
400
What are the 2014 priorities?
Extraordinary Customer Experience Extend our Network leadership Extend our ultra fast IP leadership Accelerate New Business Workforce 2020
400
What are the two ways to earn accelerators?
GA Voice and Wired
400
What do you select in OPUS when signing up a customer for ISIS?
1. aWallet 2. aIsiscard 3. aHosted
400
How long does the MPP Contest last?
April 1 - June 30
400
What do we call it when we give our customer's a little something extra?
Lagniappe
500
What is the goal for WTR?
80%
500
What is the goal of ISIS and MyATT?
80%
500
What is the comp payout for ISIS? (2 part question)
$50 for every mWallet conversion $25 for every serve account
500
What are the rules for the MPP contest (who are you competing against? How many winners? what do you win?)
1. Top 5 in IL/WI highest MPP Attach rate and biggest mop improvement. ($200, $175, $150, $125 or $100). 2. Top 3 in the region (Cruise for 2!, 30,000 my reward points, 20,000 my reward points/$1000).
500
What does AT&T stand for?
American Telephone and Telegraph Company
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