National Patient Safety Goals
These must be completed within 5 treatment day (APHP) or 15 days of the initial intake (OP) ; and must be written behaviorally specific and measurable
What is the treatment plan
The Patient Advocate, The Joint Commission, Office of Civil Rights, and DHS to name a few
Where patients are notified they are able to file a complaint?
R.A.C.E.
What is the acronym used during a fire? or What is Rescue, Alarm, Confine and Extinguish/Evacuate
Completeness of clinical record, satisfaction surveys, outcome measures, and complaints are examples of these.
What are Psychiatry Performance Improvement data, metrics, or reports
This is the organization's philosophy concerning seclusion and restraint
What is the least restrictive environment / striving for a restraint free environement?
The ability to file a complaint without fear of retaliation, right to participate in one service, regardless of refusal of another service, communication is done in terms the patient can understand, and participate in the development of their treatment plan.
What are the patients rights?
Employee group committed to providing a safe and secure environment for patients, visitors, and staff
What is the Workforce Violence Prevention Committee
Plan, Do, Study, Act
What is PDSA, the organizations Performance Improvement Model?
Using hand sanitizer between patient contacts, washing hands when visibly soiled, cleaning equipment between each use
What is infection prevention?
Making recommendations for identified pain, unexplained weightloss, or other medical ailments.
What is addressing variances in the treatment recommendations in a diagnostic assessment?
The client, parent/guardians (when applicable) and treatment providers
Who is involved in the development of a client's treatment plan?
Two ways to get assistance when you are in duress
What is code green and Canopy?
To to be Pennsylvanias most trusted healthcare organization
What is the Vision of Penn State Health?
When given by the TJC it requires extensive work to correct the error
What is a Requirement for Improvement (RFI)
The process of establishing a mutual understanding between the client and the clinical staff about the care, treatment, and services and explains the risks and benefits of services
What is informed consent?
Name and Date of Birth
What are outpatient's two patient identifiers
Incorporating client's own words and using quotes in the clinical record.
What is evidence that the client was an active participant in the development of the treatment plan?
Providing information about present complaints, past and current functioning, asking questions when they don't understand, following instructions for their plan of care, showing respect and consideration.
What are the patient's responsibilities?
PASS
What is Pull, Aim, Squeeze, and Sweep?
Provides an effective strategy for responses to emergencies affecting the department/unit.
What is Department Emergency Operation Plan?