DEFINITION
Microsoft Teams IS A FORM OF ?
Microsoft Teams is a unified communications platform that combines persistent workplace chat, video meetings, file storage, and application integration. The service integrates with the company's Office 365 subscription office productivity suite and features extensions that can integrate with non-Microsoft products.
Overview OF PPL
The Consumer Directed Personal Assistance Program (CDPAP) is a Medicaid program governed by Section 365-f of the New York State Social Services Law (SSL) and the implementing regulations under Section 505.28 of Title 18 of the New York Codes, Rules, and Regulations (NYCRR).
This program helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home with their chosen care and services. They can employ people they choose as personal assistants (PAs).
CALL SCRIPT
THANK YOU FOR CALLING PPL MY NAME IS MAY I HAVE YOUR FIRST AND LAST NAME
HOW LONG DO WE HAVE TO ANSWER EMAILS
24 HOURS
WHERE CAN YOU FIND FORMS
TRICK QUESTION LOL ON KORYNS ONE NOTE
Medicaid IS
A joint federal and state public assistance program for financing health care for low-income people. It pays for health care services for those with low incomes or very high medical bills relative to income and assets. It is the largest public payer of long-term care services.
What is the benefit of working with a facilitator? When should a consumer consider working with PPL directly vs. with a facilitator?
PPL or one of our partners can serve as a CDPAP facilitator. Some of the reasons a consumer or PA might consider working with one of PPL’s partner facilitators is if they have an existing relationship with one as a previous fiscal intermediary, if the facilitator’s offices are in their area, or if the facilitator provides specialty support for the consumer’s or PA’s needs. PPL can also be your facilitator. PPL can provide services in hundreds of languages, has experience working with specialty populations, and will have offices throughout New York.
Call Professionalism EXPECTATION
Agents will always use appropriate language and tone with customers on
calls, emails, and chats
WHICH WEBSITE CAN CONSUMERS EMAIL INQUIRY
nycdpap@pplfirst.com
Personal Assistant form:
EXAMPLES
Consumer and PA agreement
Difficulty of Care form
Tax exemption forms
W-4 IRS forms
State Income Tax forms
Work Opportunity Tax Credit form
8850 Work Opportunity Credit form
USCIS I-9 form (with supporting documents)
Notice & Acknowledgement of Pay Rate & Pay Day form
PA PPL Employee Handbook & Policies form
PA Medical Release form
Attestation for delay of skin test (if applicable)
Direct Deposit Form
Participant ARE REFERRED AS ?
The individual aging adult, person with disabilities or chronically ill person within the self-directed program. Sometimes referred to as “Consumer” or “individual” in some states and “Member” by MCOs.
What languages does PPL serve?
PPL team members and their CDPAP facilitator partners speak 40 different languages, including the top 14 languages spoken in New York. Additionally, PPL’s customer support center agents have access to translation services in 300 languages and American Sign Language, and information on PPL’s website can be translated into 130 languages. Overall, information and services are available in hundreds of languages and dialects, including those identified by New York State’s Office of the Medicaid Inspector General as Limited English Proficient (LEP). These include Spanish, Chinese, Russian, Yiddish, Bangla, Haitian Creole, Korean, Arabic, Italian, French, Polish, and Urdu.
Case = someone ELSE needs to take action (such as Nissa) WHAT IS THE ACTION HE TAKES
Correct checklist
Monitor background check results
Enrollment specialist or I & A staff need to contact the participant.
DIRECT DEPOSIT SET UP RULES WHEN CHANGING INFO
Changes to a direct deposit setup can take up to 1-2 pay periods to
take effect and Providers will receive paper checks during that time
Legal Guardian/Power of Attorney/Conservator form:
Legal court document(s) - This document establishes this person is granted authority to make decisions for the consumer. This legal document must be uploaded to the LG/POA/Conservator profile in PPL @Home.
The Payroll & Tax area is comprised of 7 different functions.
The ads against PPL mention consumers in Colorado and New Jersey are not happy with PPL, is this true?
PPL has been serving Colorado and New Jersey consumers successfully for many years. In Colorado where there are multiple FIs in the state, 80% of consumers choose to work with PPL. In New Jersey, PPL has high satisfaction ratings among consumers—in the 90 – 100% range.
Adding an Activity?
Contacts
Summary
Timeline
Type Note
Click "Add Note"
WHAT ACTIONS DO WE LOOK FOR IN NY SUPPORT DASHBOARD
EMAILS CALLS ETC
Designated Representative (DR) form:
This form is an agreement between the consumer and their selected DR(s) that outlines their responsibilities and intentions working together. This form must be signed and dated by the consumer (and their witness if applicable) and DR.
Online Enrollment AVAILABLE THROUGH?
the BetterOnline™ portal for PPL providers and consumers to enroll directly without paper form
What is the role of the CDPAP Facilitator vs. PPL’s role?
PPL will be the CDPAP Statewide Fiscal Intermediary (SFI). PPL is responsible for all fiscal intermediary functions, including transition support for consumers and PAs, payroll processing, system training, compliance, ongoing customer service, and other functions. While PPL will be able to support all consumer and PA needs, CDPAP facilitators are also available to assist with some of these items, such as customer service, transition assistance, and EVV support.
Activities in the Contacts Record?
Under Summary
Timeline
Check for activities
WHAT CAN WE USE NYCDPAD TERMS FOR?
TO USE ACRONYMS AND DEFINITIONS
Memorandum of Understanding (MOU)
The MOU is an agreement between the consumer and PPL that outlines their responsibilities and intentions of working together. This form must be signed and dated by the consumer (and their witness if applicable).