PPL Glossary Jeopardy

1

100

When a Manager actively walks through work space. 

What is floor walking?

2

100

BON

What is the Board of Nursing? 

3

100

Labelling a call at the end of the conversation.

What is a disposition?

4

100

QBC

What is a Queue Callback?

5

100

A person who’s verified their identity through the automated system.

What is a Self Verified Caller?