PPN BASICS
This system must be used by Claims Advisors to locate and select the appropriate PPN clinic for a client.
What is the INDM Supplier Database/List?
Clients always maintain the right to choose this—even if referred to PPN.
What is their own treatment provider?
Attending a PPN clinic often results in faster ___ times.
What are recovery times?
When a client agrees to PPN, the CA should immediately perform this type of transfer.
What is a warm transfer?
If the CA can't reach a client about the PPN or the client does not initially agree to PPN, they should use this to RECONNECT.
What is the Auto Package/Follow Up Assistance call reminder?
PPN Clinics were selected because they deliver this, just like DGIG expects.
What is superior customer or client service?
Written consent may be provided in this format as well as on paper.
What is electronically?
PPN clinics offer support by assisting clients with completing these documents.
What are Accident Benefits (AB) forms? Or what is the Application for Accident Benefits (OCF‑1)?
This tool is used when you cannot connect the client to the clinic in real time, but still need the referral sent.
What is the Agent's Block?
If a client is unsure about participating in the PPN, the CA should explain these—such as early intervention, shorter wait times, and direct billing.
What are the benefits of the PPN?
These types of relationships do NOT exist between DGIG and PPN clinics.
What are financial relationships?
Before their initial assessment, PPN clinics must have the client sign this document.
What is the Treatment and Assessment Disclosure Notice (PPN consent form)?
PPN clinics prioritize this service, meaning clients do not have to manage billing complexities.
What is direct billing?
When completing an Agent's Block, the CA must include permission for the clinic to do this.
What is contact the client directly?
When a client is seeking passive treatments, CAs should promote these kinds of evident-based treatment interventions.
What is active or physiotherapy‑based treatment?
This type of messaging must always be delivered when offering PPN, ensuring the client understands their choice and any potential conflict of interest.
What is mandatory PPN messaging?
Choosing their own treatment provider or changing providers does NOT affect this.
What is the client's entitlement to benefits?
This type of approach is used by PPN clinics; it involves working with multiple health professionals toward recovery.
What is a multidisciplinary approach?
The Agent's Block should NEVER include this type of information.
What is: injury details, rehab status, personal medical history
Some clients delay treatment because they think they must see a doctor first. The CA shoulder remind them of this important fact.
What is a doctor's note is not required to begin physiotherapy?
We go over this at the end of our PPN offer as we wrap up our initial call with the client.
What is end of call PPN Scripting?
This SABS section requires disclosing the insurer's potential conflict of interest when making referrals.
What is Section 46?
This benefit results from some PPN clinics offering immediate appointments.
What is faster access to treatment?
This PPN provider can be booked through its centralized intake line at 1‑844‑662‑3668.
What is Altum Health?
While CA's cannot recommend therapies, these treatment providers can recommend other types of therapies such as massage, acupuncture.
What are physiotherapists, chiropractors, family physicians?