HRA Account Change
HRA is required when transferring funds over this amount.
What is 10,000?
I have tried going through your automated system three times. It's way too complicated.
What is Confused by Terms, Products, or Services?
Determining if the client's purse, wallet, or anything containing personal bank information was lost or stolen is an example of this procedure.
What is Lost or Stolen ATM or Debit Card?
You must do this to order statement or check copies in conjunction with an address change or the address has been changed within the last 10 days.
What is Phone Finder?
This is ridiculous! I shouldn't have to pay these overdraft fees.
What is Overdraft, Return & Late Concerns?
Client requests to update this, however no address change has been made during that call.
What is, phone number?
I was told all I needed to do was submit records of my income and I would be approved with no issues. Now I receive a notice that I don't qualify.
What is Misled or Not Informed?
If you are able see this type of account in Channel Link, you must assist the client with general inquiries.
What is IRAs?
Client must pass this HRA before we can add a Travel/Large purchase notification.
What is CVV?
No, I didn't want to change my account type. No one at the branch told me they were making this change! I did not ask for this.
What is Opening or closing an Acct/Loan/Line?
This ACADiA is key when knowing if you should perform HRA.
What is Transactions That Require High Risk and Method to Use?
My wife is suggesting that I go to the Better Business Bureau...
What is Contacting Legal, Media, or Regulator?
You must always provide this to a Client after submitting a research request.
What is Request Number?
Funds are available to pay a check, An account is open and active, A check has cleared, and Name on an account
What is things you can verify with a third party caller?
I did not receive a replacement debit card. The branch said they ordered it 2 weeks ago.
What is Card Access, Set-up & Receipt
Closing accounts over this amount require HRA.
What is $100
I did not understand what kind of account this was. They pressured me and told me that it would be better if I changed it to this type.
What is Abusive or Predatory?
If making updates to the primary account linked to a debit card you must also update the account in this system.
What is FDR?
Changing the address when this alert is present requires HRA.
What is Return Mail Alert?
This is ridiculous! It's my money and I need access to it now!! I don't even know why you are closing my accounts!
What is Fraud Claims, Disputes, Holds?
Increase in Flex Spending limits requires these types of HRA.
What is Phone Finder and CVV?
When warm transferring a client to another department, this teammate will complete the Feedback/Complaint form.
What is the receiving teammate?
You update a phone number in FDR with this command.
What is NM CSR?
In order to update an email address associated with OLB, and that email address is already on file, you must perform this type of authentication.
What is Basic Authentication?
It is not fair that the bank posts charges this way. If these smaller items went through first, I wouldn't have gotten hit with so many fees!
What is Payments, Deposits & Transfers?