Healthcare Communications
Communications that influence Consumer Trust and Mistrust
Patient-Centered Care During Challenges
Communication within and Across Constituencies/ Ethics in Communication
Transformation of Communication in Healthcare
100
What is.... Adverse Drug Events
Examples of medication errors
100
What is trust
to rely on the veracity and integrity of another individual
100
What is functional health literacy
Understanding how to read and interpret medication prescriptions, appointment slips, and referrals and understanding the concept of follow-up of illness through additional medical appointments are all examples of?
100
What is the specific act of withholding information, deliberately making the details unclear or difficult for the patient to understand, minimizing important aspects, and providing an unclear picture
Describe Deception
100
What is Coordination of care (or coordination)
The art of practicing as a coherent, harmonizing team with shared responsibility for patient care outcomes to achieve the most effective healthcare results
200
What is culture
Values, beliefs, knowledge, art, morals, and customs acquired by individuals and groups.
200
What is Self-disclosure
Defined as instances of openly sharing subjective information about oneself, including experiences, attitudes and feelings
200
What is the older population
The most common “at risk” group for low literacy
200
What is: the words (HINT: or phrases) we use to describe a situation where we are encountering a conflict---or how we know that someone is in conflict with us
“ He is upset with me.” “She’s hot about that!” “Let them cool off for awhile.” “He/she is seeing red!” are all examples of?
200
What is Confidentiality
The term that protects the client from unauthorized disclosures. (E.g. Sandy shared private information with her provider that should not be discussed with anyone else, except for the exception of consultation)
300
What is Communication
Occurs in 3 levels – Intrapersonal, Interpersonal, Mass Communication
300
What is Silence
to provide interpersonal space to encourage patients to take the initiative to communicate their experiences verbally
300
What is Anger and Hostility
A patient who responds to a diagnosis with a statement of protest, objection, and denial, “Not me” is functioning within which of the following stages of adaptation to illness and injury?
300
What is the everyday family
Persons not related by blood or marriage, who are of different ages, who live in the same neighborhood or community, and who trust one another as family
300
What is accessibility
The term that refers to the equal access to all facets of health care to all
400
What is Therapeutic communication
The interpersonal exchange, using verbal and non-verbal messages, that culminates in someone’s being helped.
400
What is Close-ended questions
Require short one or two word responses-simply one-word replies “yes or no "
400
What is the teach-back method, also referred to as the “feedback loop
The patient is asked to restate the information in his or her own words, not simply repeat what the provider said, to better ensure that the information is both understood and remembered.
400
What is Mediators
Assist parties to reach mutually agreeable outcomes?
400
What is Person-Centered Humanistic Approach
The conceptual model to enhance behavioral change where the provider tends to believe that the client can solve their own problems by the provider: (1) setting a positive environment for learning, (2) clarifying the purpose of the learning with the client, (3) organizing and making available learning resources, (4) balancing both intellectual and emotional aspects of learning, and (5) sharing thoughts and feelings with clients without dominating the discussion
500
What is The Chasm in Quality (Issued by the Institute of Medicine)
Identifies areas of need to improve quality healthcare and provides statistics about healthcare in the United States
500
What is Low intensity Advisement
The process of giving information, opinions and recommendations, but the patient has maximum control over the ultimate course of action (non-directive)
500
What is Low levels of health literacy
Carla completed a visit to her medical doctor for a wellness visit. Following the visit she was given directions on her medication bottle reading take twice a day. Carla interpreted the directions to mean take two pills at once. This is an example of ?
500
What is reference groups
Those groups we belong to that represent an aspect of our personal lives (e.g., religious, ethnic, gender, and age groups)
500
What is Social Learning and Social Cognitive Theory
The conceptual model that focuses on the sense that one has control over one’s environment and behavior. This theory maintains that change occurs in the context of a cost-benefit analysis. (Hint** This consists of Bandura’s vision of self-efficacy.)
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