ADVOCATING
_________ are champions for youth, children and families.
Advocates
______is not a single event or point in time; it is a continuous process.
Assessment
_________ skills are fundamental to social work practice.
Communication
Routinely conducts _________ of cultural and diversity understanding by taking inventory of personal values, beliefs, attitudes, biases, knowledge, and awareness.
self-assessment
Models, coaches and ________ families to be direct, persistent and assertive in requesting services, benefits or entitlements they need.
encourages
Gathers, includes and considers detailed and _______ information from family members about the issues that led to the agency’s involvement.
factual
________ collaborative partners about DSS philosophies, practices and policies resulting in more informed participants with appropriate expectations of DSS role and capacity.
Educates
Effective communication skills are one of the most _______ components of a case worker’s job.
crucial
Always shares with community partners any _____ communication needs of the family.
unique
Educates service providers about the ______ needs of clients as well as timeframes required by the service plan.
unique
The ________ ________ informs safety planning, service planning and provision, safe case closure, and the achievement of permanency for children.
assessment process
Particularly because ______ can disempower and disengage individuals, a collaborative approach enables families and agencies to make decisions together.
trauma
Always engages in communication with honesty, transparency, integrity, empathy and respect, even when the conversations are difficult. Practices solution-focused communications with youth, families, service providers, community partners and co-workers.
Optimal Practice
Makes no attempt to modify communication style or techniques based on family needs or differences.
Unacceptable Practice
When advocating, we are modeling ____________ for our clients, showing them how to speak for themselves, empowering them to enact change, and helping them to take the necessary steps toward goals of safety, well-being and permanency.
new behaviors
Completes some relevant aspects of an assessment but does not obtain 3rd party supporting information.
Developmental Practice
Uses language that is judgmental, authoritarian or condescending when communicating with family members, service providers, community partners or co-workers.
Unacceptable Practice
What are examples to ask the family of what traditions and cultural norms they would like to share with the substitute caregiver when removing a child.
e.g. food, hair care, skin care, holidays, bedtime routine, etc.
Recognizing and supporting the _______ of individuals and families to speak about their well-being, find solutions, and continue to grow
power
Assesses for literacy and makes _________ in oral and written communications.
accomodations