Quality Assurance
Quality Control
Risk Management
Certification
Random
100
Is a system for evaluating what?
What is performance?
100
QA deals with the outcome, QC deals with this.
What is the process (procedure)?
100
Incorrect treatment of a patient by a healthcare worker (implies bad or dishonorable behavior)
What is malpractice?
100
This is the process that ensures successful completion of a defined academic and training requirements and a passing score on a national examination.
What is certification?
100
Once I'm certified through UNITECH, these 4 letters will follow my name.
What is NCCT?
200
The core of total quality management is to improve what.
What is customer satisfaction?
200
Laboratory test requre the preparation of these (2 things) prior to the test.
What is the equipment and the patient?
200
Department that creates policies to protect patients, employees, and employer from loss or injury.
What is risk management?
200
These are the 2 certifying agencies that Mr. Marks wants us to know.
What is ASCP and NCCT?
200
This is similar to certification, but on a state or local level.
What is licensure?
300
This is the adjustment of equipment to a known test value.
What is calibration?
300
This is used to calibrate equipment.
What is control substance?
300
This serves as the blueprint of the health care facility's account of the patient's care and treatment.
What is documentation?
300
This is the process by which a governmental agency evaluates a program or institution according to established guidelines or standards.
What is accreditation?
300
This is another word for legal action.
What is litigation?
400
This is an unwanted outcome.
What is variance?
400
These are 2 things a phlebotomist can do to affect laboratory results.
What is prolonged tourniquet time dietary state of patient incorrect blood volume order of draw handling
400
2 pieces of information that is included in the MSDS.
What is information for immediate treatment, name of chemical, is it flammable, other reacting agents, disposal of substance?
400
These are the 3 ways Mr. Marks gave us to continue our education to keep up our certification.
What are Internet, Workshops and Seminars, and Staff Development programs?
400
Every healthcare facility has one of these that describe special preparations and collection procedures that must be followed.
What are Instruction manuals?
500
These are three of four things that phlebotomist are evaluated on by patients requiring phlebotomy services
What is how long they had to wait, the presence or absence of bruising, how many sticks, and the perception of the phlebotomist (dress, communication, skill)
500
These are 5 things that will get a specimen rejected.
What is specimens lacking proper identification hemolyzed wrong tube improper handling contamination qns wrong time collection outdated equipment clotted no date/time label info does not match req
500
These are 4 of the 10 common causes of liability for phlebotomist.
What is table 7.1 page 202 (206 for handouts)
500
This is the main difference between accreditation and certification.
What is certification deals with the individual, and accreditation deals with the program.
500
These are 2 or the 3 quality control activities.
What are calibration, validation, documentation?
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