Guest Check In / Checkout
What time is the guaranteed check-in time into the guest rooms?
4:00pm
How many guests can stay in a SV or SB and how many guests can stay in the TOL and Cottage?
1. SV & SB = 2
2. TOL & Cottage = Up to 6
What are the two types of transportation that we offer?
Black Car and Helicopter
Name two amenities that we offer
1. South of the Border, Romance Package, Strawberries, flowers, cheese & unwine
Name 5 activities that we offer
We will review together (too many to type)
How early can a guest arrive to the resort on their day of arrival?
12:00 PM
Do we allow animals at the resort/in the rooms?
Only if they are service animals
What do we not recommend that guests attempt to book as their transportation?
Uber, Lyft or Taxi
When placing an amenity order with a non-guest, what must we ensure NOT to do
Release personal information or specific information on the reservation (dinner times, activities, spa, celebrations, ect)
If someone is pregnant and asking us if they are able to participate in a certain activity, what is the appropriate response?
We recommended checking with your doctor
What is the checkout time from the room on day of departure?
11:00 AM
Name on difference between the Sky View Cabin and the Spring BUngalow
1. SV = Single Occupant Ceramic Tub
2. SV = No indoor/outdoor firepit
3. SV = slightly smaller room
What type of vehicle do we recommend for a guest to rent if they are planning to rent a vehicle
Any standard SUV or high clearance vehicle
Is there a limit on how many amenity orders can be placed?
No
Name two spa services that we offer
We will review together (too many to type)
How late can a guest stay on property on their day of departure?
1:00 PM
Name three amenities in the room
1. Snack Basket
2. Shampoo, Conditioner, Body Wash, Lotion
3. Hair Dryer
4. Toilet Paper
5. Wine
What animals might you see on your way into the property?
1. Javelina, Donkey, Quail, Deer, Elk, Rabbits, Squirrels, ect
What day and time do we typically see amenity orders being delivered
To room upon arrival (day of arrival)
If someone is pregnant, what spa services can we NOT accommodate for them?
Any of the services that involve a body wrap
What is the checkout time for an American Express Fine Hotels and Resorts program guest?
4:00pm Guaranteede
Name the 4 room types we have on property
1. Sky View Cabin (Also FSV)
2. Spring Bungalow
3. Cottage
4. Top of the Lodge
Can someone bring in their own private helicopter?
Yes, however they would need to provide certain documentation which is all done through CoyAnne
We let guests know that amenity orders must be placed _____ hours in advance
48
If there was one activity you could do, what would it be and why?
No right or wrong answer