Cash Controls
What are the teller drawer cash limits?
What is $7500- $2500 top and $7500 total; only $2500 if on a TCR
How can you review teller offages for your banking center?
What is Bi Teller Net Offage Report
The starter check report is pulled on which day and for what days?
What is Monday- Starter Check Report must be pulled on Mondays for Saturday through Friday the week prior
How many employees are required to be in the consumer banking space in order to open/operate the banking center?
What is 3
At what dollar amount is the large cash withdrawal letter required?
What is $25,000
What is your Cash Out limit for a customer before needing approval?
What is $50,000
At what $ offage is a manager or supervisor on duty required to complete a piece audit of the drawer?
What is $50
What three items must have dual control signatures when completing a Chase shipment sell?
What is the GL slip, the Chase deposit slip and the shipment bag.
What is the CBR and where is it stored in your center?
What is Consumer Banking Report- must be stored in the CBR binder, must be reviewed and signed off by all team members and binder must be kept in a secured area at night as this newsletter references our procedures
What disclosure notices are required to be posted on your account opening desk?
What is Member FDIC and Funds Availability
How many days is a standard case by case hold?
What is 2 days
What is the name of the teller correction report that you should be utilizing to coach your team around branch capture scanning and teller corrections?
What is the IPD report
If the vault teller is out of the office 1/2 day or more, what steps must we take in order to utilize the vault?
What is the vault should be strapped counted under dual control, totals inputted into Horizon under dual control and trail balance slip signed by the two individuals to put the vault in a dual control ownership BEFORE it can be used.
On step 'B' of the personal customer phone verification process, what are the two things that the customer can choose from to verify?
What is Last 6 Numbers of ATM/Debit Card or Full Driver's License number.
If a customer asks questions around deposit amounts and government forms, what should you provide them?
What is the 'Notice to Customers: A CTR Reference Guide' Do not physically state the amount.
What is the maximum amount a cash advance can be completed for?
What is $5000
When a drawer is out of balance, at what dollar amount does the Teller Offfage Resulting in Loss e-form need to be completed?
What is $250 or more
If a teller is requesting a buy from the vault, what is needed before retrieving the requested amount?
What is their Cash In ticket- validated already with the requested amount noted on the ticket along with their initials. Vault teller should have this in hand before retrieving requested cash.
If opening an account for a new customer and their KYC states that their address doesn't match, what two items can you use to verify their address?
What is address listed on DL or piece of postal mail addressed to them.
If a customer is requesting a copy of our CRA file, is there a fee for it?
What is Yes- $30 if they would like it printed or it is located on our website or we can take their name, address and number, provide it to the CRA manager and it will be mailed to them
In order to place a stop pay on an official item, you must wait 90 days. What code is this 90 day waiting period a requirement of?
What is the UCC- Uniform Commercial Code
If an amount $10 or more is found in the lobby, what would you do?
Complete the appropriate 102010 GL ticket with a detailed description of the incident. After 30 days, if the funds are not claimed, submit a MyOps Case Manager Ticket to Operations Support requesting the found currency be re-posted to the Loss GL.
All transactions which are not completed while the customer waits are to be documented on what?
What is the Day Drop Log- Receiving employee is responsible for immediately completing the log and securing item until it can be reassigned or completed.
What are the names of the two roles in the dual control process?
What is Observer and Performer.
What items must be documented on a transaction to remove Dormancy?
What is Customer's Signature, Valid ID type & number, two sets of employee initials (acting supervisor and person completing transaction)