Claims
Chase Answers
Online Transactions
PRG
NavTool
100

Spanish customer has a debit card fraudulent transaction on account.

What is Retail Claims Spanish?

100

Article number 72581

What is Internal Transfer Numbers?

100

Type of payment that has free stop payments

What is Bill Pay?

100

Account that does not allow for wires

What is Secure Checking?

100

Guide to unlock debit card from Chase mobile app

What is Debit Cards: Lock / Unlock Debit Card

| Article no. 65785

200

ATM shorted funds on a Non-Chase customer's withdrawal. 

What is Refer to customer's personal bank?

200

Article for Return Code Reasons

What is Deposited Item Returns -30055?

200

Standard limit to send through Zelle

What is $2,000?

200

Standard Limit at Chase In-Branch ATM

What is $3,000?

200

Desktop Guide to Link External Account

What is External Accounts: Link to External Accounts | Article no. 75080?

300

Department phone number 1-866-564-2262, option 3 

What is Retail Claims Check?

300

Action when stop payment not entered correctly

What is Transfer to Escalations?

300

Limit for an internal transfer

What is no limit?

300

Standard account offered to employees

What is Premier Plus Checking?

300

Schedule withdrawal from Chase Mobile App

What is ATM: Pre-Stage / Schedule ATM Withdrawal 

| Article no. 69532?

400

Customer's grandson took debit card without her permission and made a big purchase.

What is Fraud

400

Article to join multiple customer's profiles

What is Customer Combine 30001?

400

Turnaround time for paper check through Bill Payment

What is 5 days?

400

Fee for online international wire transfer in USD

What is $40?

400

Schedule global transfer through Chase Mobile App

What is Wires: Global Transfer - Schedule one-time / repeating transfer | Article no. 69870?

500

Customer says there is an unauthorized recurring transaction on 08/01/2022. They had already tried to cancel the service they had on 07/10/2022.

What is Cancel recurring?

500

Website to locate escheated funds

500

Swift code for international wire transfers

What is CHASUS33?

500

Length of Monthly service fee courtesy waiver for a converted Total Checking account

What is one cycle?

500

Guide to show or hide account through Admin Tool

What is Admin Tool - Other Functionality: Show / Hide Account | Article no. 41943?

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