Decision Making
A structure that helps bring structure to decision making
The Emergency Operations Center
What arm of the operation ensure goods are delivered on time and in good condition
Logistics
Someone is accusing the National Society for stealing relief supplies, what do you do?
Create a Key Message, Press Release, Social Media Post to debunk rumours with facts
Someone faints in the EOC, what do you do?
Administer First Aid, Set up a sick bay
A volunteer has lossed his home, what action do you recommend?
MHPSS counseling
You have to use this process to ensure most impacted persons receive assistance with the resources you have
Prioritisation
What phrase best describes liaising with other stakeholders on the field?
Building strategic partnerships
A volunteer has been caught making inappropriate remarks to an impacted person, what action do you take?
Discuss, report, suspend
Several volunteers come back from assisting flood victims and are arguing that the EOC is not doing enough, one volunteer looses their temper with you as Logistics manager, what do you do?
Listen, calm them
The community needs this to ensure relief from the operation is satisfactory
Feedback
You can identify persons most in need and categorize them using this
Vulnerability
You should consult this when setting up a shelter
Sphere guidelines
You are asked to distribute items as a NIT in a community you know has not been impacted, how do you respond?
Respectfully raise this with EOC Director
Multiple impacts are happening, rains from a Hurricane is causing major landslides, how do you manage dealing with more affected persons
Check resources, prioritise most in need, liaise with other agencies to support
This has to be considered in the operation before planning relief, response and distribution
Culture of the population
This person is the Head of the Emergency Operation Center
The EOC Director
What do you need to execute response or relief in an emergency?
Planning
Media is reporting that the National Society is incompetent and persons are vandalising the NS building and protesting outside the building, how do you manage stress?
Debrief staff, press conference, call for police support
IFRC Office is asking for a Plan of Action and Budget in one hour, how can you complete in time?
Delegate, multiple sectors work on their pieces and compile working together
A member of the team is the only female on the team and currently sharing a bathroom with males, what do you recommend?
Installation of female bathroom, clear protocols for usage if one cannot be installed
This person can decide if to Activate the EOC
NS President, Assigned Board Member, or for external agency Management
The power in the EOC is gone, what tools can you use to record calls coming in and give updates to the media
Whiteboard, pen paper, Media conference
A Volunteer insists they can complete the Go Field Report to alert the IFRC an event is taking place but they are not technically savy, and another skilled person is willing, what do you do?
As a team you should decide whose skills best fit operation for effective response
Staff in the EOC is stressed out and coming to you as the director with every request for help coming in, what can you do?
Implement a battle rhythm for regular updates in a timely manner, not overwhelming
You are evacuating a community and ask all persons to muster at the top of a library staircase, what issues can arise?
Consider persons wheelchair bound, older persons, safety of steps