Communication
Name 3 examples of nonverbal communication
facial expressions, gestures, eye contact, posture
The people who need to know if you want to request time off
Your Program Lead (Ms. Eva) and your Mentor!!!!
Principles that guide a person's behavior. Think morals, values, rights, ideals
An example of business professional
a well-fitting suit and tie for men, and a similar, tailored outfit for women, such as a suit with a skirt or dress, or a dress with a blazer. The overall look should be polished and presentable
The closest metro stop to the World Bank
Farragut West (orange silver and blue lines) or Farragut North (red line)
What can we say instead of 'that's not my job'
What is the typical window for responding to an email
24-48 hours
How to determine the appropriate etiquette for a situation
■Observe others
■Ask someone who has been in the situation before, like your mentor, a co-worker, or your Program Lead
■Research
The general consensus on visible tattoos
They are okay, but best if they are easily hidden during initial meetings/first days
A common nickname for Washington, DC (hint: NOT The District)
Chocolate City!
Name 2 disadvantages of written communication
○It is permanent, so if you write something embarrassing/inappropriate/incorrect, it’s still out there
○Written communication lacks facial expressions, tone of voice, and all of the other non-verbal cues we rely on to fully understand another person, which means that it can be misunderstood.
○Higher standards for grammar, spelling, and syntax than may be required with verbal communication
○Communication back and forth may be slower than if a verbal conversation were to be had
Because it is easy to send an email, it becomes easy to overwhelm others with too many emails
Name the 2 types of absences and explain the difference between them
Approved Absence: Notified before the start of workshop/work
Unapproved Absence (no call no show): Notified after the absence occurred
3 ways to practice phone etiquette at work
○ Introduce yourself with your name, workplace, and department
○If possible, move to a quiet area to conduct phone calls - avoid speakerphone
○Keep phone calls focused on work
○Follow company policies about personal cell phone use
○ Answer calls promptly, speak slowly and clearly, actively listen, and be respectful
○Try to avoid eavesdropping on others’ calls
How do you know which type of attire to wear at what time?
Ask your mentor or someone who has been their longer than you! As a general rule, it is better to be dressed up than dressed down
The names of the alumni interns
Emanuel and Fatima
What can we say instead of 'I don't know'
3 ways you can practice effective time management
You want to post a group photo you took right after a big presentation. What are 2 things to keep in mind when wanting to upload it online?
Make sure that everyone has consented to be uploaded. No important details are mentioned in the caption. And keep it professional (digital footprint).
3 things to be mindful of during a virtual meeting
have your camera on and positioned so your neck and face are showing
mute yourself until you need to speak
your background: sit in a quiet, neat space without distractions
dress appropriately where people can see you
Where Ms. Eva lives
Van Ness/UDC (Ward 3)
The 5 forbidden forms of workplace communication (hint: all start with S)
Sarcasm, Shade, Slander, Swearing, Slang
Name 3 key points of the UA attendance policy
○Workshop attendance is mandatory
○Interns can have up to 3 days of absences
○Interns are required to notify both their Mentor and Program Coordinator at least 24 hours before an absence.
○Interns who are continually tardy to work and/or workshop will face consequences that include probation and/or termination.
Why are professional ethics important for both a company and its employees?
○Building trust within the company and with customers/clients
○Many people want to do business with companies that have values that reflect theirs
○Some ethical violations are also legal violations
What is image management?
proactively working to present yourself in a particular way through your dress and interactions. Based on your clothing, others may make assumptions about your: level of intelligence, ability to perform the job, friendliness, self-esteem, confidence, power, beliefs, and level of success.
All lettered streets in DC are in alphabetical order - but we are missing a letter. Which letter is not included?
J