Talkdesk
Devoted time
What status you change yourself to when you log in to TD at the start of each day
Responsible for PAPa referrals
Community guides
30 days 0 refills
How long should a refill of existing antidepressants be?
Dexcom, FSL
What are the covered CGMs?
Initial TOC, Acute TOC, TOC follow up
What are the types of TOC visits?
Transfer
When transferring someone to MSG the last button you click to successfully complete the transfer
Payment plan that allows members to spread out their Part D prescription drug costs over the year
What is MPPP
100 days with 0 refills
How long should a bridge refill be for?
Send to pharmacy
What is the preferred way to prescribe diabetic testing supplies?
TOC log
Where to find updates, assign cases?
FL D-SNP
The plan that requires a code to use for language line
DM Care Coordination / Member Follow Up / Monitoring Device Support
What is the case type for ordering vital signs monitoring kits if outside the protocol?
Cancer meds, immune modulators (methotrexate), antipsychotics (risperdal), mood stabilizers (lithium, depakote), hormone therapy (test, estrogen, tamoxifen), controlled substances, TCAs, MAOIs, atypical antidepressants (seroquel, zyprexa), NEW antidepressants
What are on the never prescribe list?
Accu-chek
TOC Internal Communication
What is the case type to use for TOC communications?
Devotedhealth
domain name for click to call TD in Orinoco
Advanced Illness and Frailty
What is a section in the protocol meant to exclude certain members from STARS?
MAGII or lipid medications, wrong pharmacy or alternative med due to cost
What medications do not need a visit to refill?
30 day supply so that the cost is $35
What is the correct way to prescribe insulin?
Patient not present, visit under 10 minutes and not straight forward, orders placed without speaking to patient
What constitutes a non billable visit?
call patient from *67 and utilize OVR
What to do if TD goes down
Verifying a member's chronic condition
What is a C-SNP attestation?
On therapy for at least 3 months, symptoms are under good control
What needs to be established before refilling an antidepressant?
Toujeo, Lantus
What are the long acting insulins being covered in 2026?
Unestablished TX or HI patients
What members require a video visit?