Roles & Responsibilities
Which preceptor role presents with professionalism and competence?
Role Model
A nurse overhears two coworkers arguing loudly at the nurses' station about shift responsibilities. One of those care team members is your orientee. What is the best immediate action for a nearby to take?
Calmly intervene, separate the coworkers, and suggest a private conversation to resolve the issue away from patient care areas
Which type of learner needs graphs, pictures, writing down information, and color coding?
Visual Learner
Name one example of nonverbal communication
body language, posture, tone
What level of nursing is considered less than one year of experience?
Novice Nurse
What role helps to expand knowledge, skill and competence of the preceptee?
Teacher/ Coach
A new grad nurse is constantly being assigned the most difficult patients, while other nurses have lighter loads. The nurse feels it's unfair. The nurse confides in you as their mentor. What advice would you give the nurse to do first?
Request a private meeting with the director to discuss the concerns professionally and seek clarification or resolution
Which learner requires verbal instructions?
Auditory Learner
Name two communication barriers.
Language barrier, culture, technology barrier, information overload
This level typically occurs after 2–3 years in the same area of practice.
Competent
What type of attitude do you need as a preceptor?
Non-judgmental
A patient’s family is upset with the orientee because they feel their needs are not being met. Tension is rising. How should the preceptor handle the situation?
Acknowledge their concerns, remain calm, actively listen, and provide clear, respectful communication, address their needs and address their questions.
How do you engage a visual learner?
Use of visual aids such as graphs, pictures, charts.
Which type of communicator is effective in crisis situations and adapts to change?
Director
This is the highest level in Benner’s model.
Expert
Good communication skills, problem-solver, active listening, role model, assertiveness,
You notice that a senior nurse is often short-tempered and dismissive when asked for guidance during patient care from your orientee. This behavior is creating stress and confusion for the new nurse, impacting their confidence and the quality of care.
What is the most appropriate first step you should take to address this conflict?
Have a direct and respectful conversation with the senior nurse to express how the behavior is affecting the new grad work and seek collaboration to improve communication.
Which learner prefers hands on skills
Tactical Learner
What are the four types of communication
Verbal, Written, Non-Verbal and Visual
How many patients should you give a competent nurse on week 1?
1-3 patients with minimal guidance
What does SAGE stand for?
S - socializer
A - Assessor
G - Guardian
E - Educator
Active listening, Open Communication, Empathy, Flexibility
Which type of learner would enjoy simulation?
Visual and Tactile Learner
What are the four communication styles?
Director, Thinker, Harmonizer, Expresser
What are the 8 scopes of professionalism?
Ethical Practice, Accountability, Respect & Compassion, Competence, Advocacy, Collaboration, Lifelong Learning and Professional Image