TCP
Call Processing
Sched/Reg
Flu/Covid
Clinics Closing
100

This is what the acronym TCP stands for.

What are Team Care Providers?

100

Critical thinking skills should be used at this time.

When is always?

100

Burns, Congestive Heart Failure, Coughing, COVID-19 symptoms, Ear pain, Eye infections, and fever are all examples of these.

What are acute symptoms?

100

This is the date templates will be open for scheduling flu shots and COVID vaccines.

What is September 1st?
100

This city is located between North St. Paul and Lake Elmo.

What is Oakdale?

200

Patients cannot do this with a TCP.

What is establish care?

200

This is the average length of an operator/messaging phone call.

What is 2.5 - 3 minutes?

200

This needs to be documented in the appointment notes if a patient is scheduled with someone other than their PCP.

What is "PER PATIENT REQUEST"?

200

This is the first day of availability for flu shots and COVID vaccines.

What is September 15th?

200

This clinic is located in the Medical Arts building in Minneapolis.

What is Nicollet Mall?

300

This is what the button says when you hover over to schedule with a TCP.

What is "Add the provider's teams or subgroups"?

300

This type of transfer is incomplete without a hand-off.

What is a warm transfer?

300

You will know if a provider utilizes triage blocks by looking here.

What is the provider's general message?

300

This is the brand of COVID vaccine we offer.

What is Moderna?

300

This clinic has an optical shop.

What is Inver Grove Heights?

400

TCP scheduling goes live on this date.

What is September 3rd?

400

This type of transfer should only be used with publicly available phone numbers, like billing or records.

What is a cold transfer?

400

If a provider utilizes PCP triage blocks, use this Book-It view.

What are schedules?

400

This is the name of the appropriate visit type if a patient wants to schedule a flu shot and COVID vaccine.

What is COVID/Flu Vaccine AH?

400

This city has a population of 40,000.

What is Maplewood?

500

Do not schedule here or override these.

What are blocked slots or session limits?

500

These applications need to be open at all times.

What are Excellian, CECHelp, Operator lists, allinahealth.org, Teams, Outlook?

500

When scheduling off a referral, it is important to update the referral for this reason.

What is removing it from the work queue?

500

This is the name of the egg free flu shot/injectable.

What is Flucelvax?

500

This is the date clinics are closing.

What is November 1st?

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