Wires
What is the cutoff time for an outgoing international wire transfer sent at the financial center in foreign currency?
7:00 pm ET
Juliana, a Platinum client since 2022, just won the lottery! She would like to do a mobile deposit of $1,000,000 into her checking account. What are her monthly limits through the mobile app?
$75,000 monthly
What does PCR stand for?
Pre-Claim Resolution
Name one Bank of America Credit Card that earns points and one Bank of America Credit Card that earns cash
Cash: Customized Cash Rewards, Unlimited Cash Rewards,
Points: Travel Rewards, Premium Rewards, Premium Rewards Elite
How much does a client need to maintain in their account to qualify for the Diamond Honors Tier AND how long do they have to maintain that balance for?
Client must have a three-month combined average daily balance in their qualifying Bank of America deposit accounts and/or qualifying Merrill investment accounts of at least $10,000,00.00 or more
What is a Remittance Transfer Receipt (RTR)?
A receipt the client receives after an international wire is processed.
If we complete a service request on a double posted item, what is the resolution turn around time?
Correction posted within 5 business days
Can Fraud Claims be filed in Online Banking (OLB)?
No
Mr. Ovino, a generous man, is calling to have his best friends added as authorized users to his credit card. He would like to know the limit of besties he can add onto his account.
Accounts can have up to 5 authorized users
Which tiers in the Preferred Rewards Program allow the client to prevent paying the $5 statement copy fee?
The fee is no longer charged to ANY clients but was waived for all the tiers in Preferred Rewards
What is the minimum amount a client can send as a wire transfer through Online/Mobile banking?
$10
What is the fee(s) a client will pay using their debit card at an international ATM?
^If they use a global alliance, they can avoid the $5 fee.
The external bank might also charge the client a fee
Melissa received a text from the fraud department asking if she authorized a check written for $800 to Pokemon Luverz Club. She responded "No" but meant to say "Yes". How can we have the incorrect reply corrected?
Check Fraud Detection
1.877.887.8935
What is the Bank of America address clients from Alabama can mail credit card payments to?
Bank of America
P.O. Box 851001
Dallas, TX 75265- 1001
I am in the Gold tier but the joint owner on my card/checking is Platinum. What benefits will the account receive?
When clients with two different tiers own a card or account jointly the joint account receives the benefit of the higher tier.
Your client calls because they receive this error message while enrolling their phone number in secured transfers: ”Authorization attempts locked. You exceeded the number of attempts to complete authorization. Please call customer service at 1.800.933.6262.“ How can we resolve the clients concern?
Your client made a check deposit at the ATM for $500, but only $5 posted their account. Would we file a billing dispute or complete a posting and encoding error to resolve the clients concern?
ATM Billing Dispute
Name two reasons why we would have to file a manual claim
Clients can earn 3%, 2%, or 1% back using the Customized Cash Rewards Credit Card depending on where they use it. Is there a cap to the amount they can earn in the combined 2% and 3% category, or is it unlimited?
Earn 3% and 2% cash back on the first $2,500 in combined purchases each quarter in the category of choice, and at grocery stores and wholesale clubs, and then earn unlimited 1% thereafter.
How often are member balances reviewed to determine if their three-month combined average daily balance qualifies them for a higher tier/up-tier.
Every month
Name a country or region a client can NOT send a wire transfer to
What are the instructions for a client who chooses to mail their check deposit?
Required:
Fernando ordered 50 empanadas for his Teams Iknow, but received 50 bags of carrots instead. We sent him the email instructions to file a claim online. From the moment this transaction posts, how long does Fernando have to file his dispute online?
90 Calendar Days
2 Minute Time Limit: Adrian has a credit card that has a promotion for 0% interest for Balance Transfers, and is owing $2000 in that category. He also is owing $1500 in regular everyday purchases, which is not in a promotion. If Christians minimum payment is $50, how much does he have to pay to pay off the purchases category?
Answer: $1550.00
Minimum payment is always applied to the balance at the lowest interest rate first, then to the highest interest rate once the lowest interest rate category is satisfied. Anything above the minimum payment is applied to the balance highest interest rate, then to lowest interest rate.
Members who have moved up to the Platinum or Platinum Honors tier are notified monthly via which communication channels? Please name at least 3