Misc
What is the largest organ in the human body?
The skin
What is management?
The process of working with and through other people to achieve business goals in a changing environment. Crucial to this process is the effective and efficient use of limited resources.
What does the traditional organisational structure look like?
Hierarchical / pyramid / top-down
List the 4Ps.
Product, price, promotion, place.
What internal influence does the following information describe?
This group can act as both a driving force and a restraining force for change within a business, particularly if they fear job losses or are unprepared for new procedures.
Employees
What is the capital city of Canada?
Ottawa
List the characteristics of a SMART goal
Specific, Measurable, Attainable, Relevant, Timely
Define the classical-scientific approach to management.
an approach that studies a job in great detail to discover the best way to perform it.
What is the operations function of business concerned with?
All activities in which managers engage to produce a good or service. Inputs, transformation, outputs.
Describe the reactive and proactive approach to change.
A proactive approach to change refers to the situation where a change is planned and occurs before a business is affected by pressures in their environment.
A reactive approach to change is a change that is unplanned and occurs after the business has been affected by the pressures from its environment.
What is the smallest planet in our solar system?
Mercury
Define interpersonal skills
Interpersonal skills refer to management’s ability to deal or liaise with people and build positive relationships with staff.
Define the behavioural approach to management.
Stresses that people (employees) should be the main focus of the way the business is organised.
quality control, quality assurance, quality improvement
Name the three steps in Lewin's three-step change model.
Unfreeze, change, refreeze.
What product did Amazon originally sell?
Books
Name TWO skills of management
interpersonal, communication, strategic thinking, vision, problem-solving, decision-making, flexibility, adaptability to change, reconciling the conflicting interests of stakeholders
What are the two leadership styles?
Autocratic & participative/democratic.
What are the four key functions of business?
Operations, marketing, finance, human resources
What is the name of a system businesses can use to accurately identify what needs to be changed.
Business information system (BIS).
What is Miss Carlow's favourite colour?
Pink, navy
One business goal is maximising profit. What is the formula showcasing profit maximisation?
Profit = TR - TC
What is the contingency approach to management?
Stresses the need for flexibility and adaptation of management practices and ideas to suit changing circumstances.
Describe TWO types of training and development.
•Off-the-job training – trained away from the workplace in specialised training institution (TAFE, uni, specialist provider).
•On-the-job training – occurs at workplace using equipment, programs and documents present in that workplace.
•Action learning - learning by experience solving real workplace problems (e.g. NAB).
•Competency-based training – identifies skill strengths and weaknesses where further training is required (e.g. medical education).
•Corporate universities – partnerships developed with academic institutions (e.g. Coles).
•Online training – online modules completed remotely.