Product Perks
What’s one benefit of our Home Internet service?
$39.99 price, 14 day return if it doesn't work, etc
What would you ask to find out if a customer works from home?
What do you do for work?
Single person living alone who enjoys streaming movies and gaming
Arlo? Tablet for on the go gaming? Home internet depending on how much streaming
Ask one question to see if someone needs Home Internet
Do you currently have home internet? If no why not?
$39.99
What feature makes Arlo different from most cameras?
Data capabilities
How could you identify if someone needs Arlo cameras?
Do you have security cameras? Do you want peace of mind when your gone on a trip? etc
Family with 2 kids who want security
Home Internet + 2 Tablets + Arlo + Home phone
Ask one question to see if someone needs a Tablet
“Would your family benefit from a portable device for school, streaming, or games?”
$200 and $300 off
Who’s the perfect customer for a Home Phone line?
Elderly
What question reveals tablet interest without directly mentioning it?
“Would you like a device that your family can use for streaming or schoolwork?”
Frequent traveler worried about home security
Arlo + Tablet + Mobile-hotspot
Ask one question to see if someone needs Arlo
“Do you worry about monitoring your home while you’re away?”
How much is our home phone plan each month with and without autopay?
$19.99
Name two reasons a customer might want a tablet
School, work, child, etc.
Create a question that connects two products naturally
“Do you need faster internet for multiple devices and maybe a tablet for streaming?”
Remote worker running a home office
Home Internet + Tablet + Home Phone + Failover
Ask one question to uncover the need for hotspot
Do you ever go camping or travel?
What discount do BIR customers get that consumer does not and what is the price difference?
Tablet Perk plan discount the amount of $9
List one feature for each connected product (Internet, Arlo, Tablet, Home Phone).
Home Internet: fast & reliable; Arlo: real-time alerts & security; Tablet: portable & multifunctional; Home Phone: dependable & simple
Business customer - I have internet for my business but it has a bad habit a couple times a month of not wanting to work. What would you pitch?
Failover or maybe our home internet depending on business and its needs
Multi-generational household wanting full connectivity
Home Internet depending on amount of family members+ Arlo + Tablets + Home Phone
Ask one question to see if someone needs a home phone
“Do you have a reliable phone line at home in case of emergencies or for anyone who prefers a simple landline?”
What plan do business customers phone lines have to be on to get the tablet perk discount?