Nice to Know
This is where you go to process exceptions.
What is NTake?
percent sign
What symbol do we use as a wildcard for searches?
CSW
What is the front end system for Compass?
Cancer, Accident, Critical and Hospital
What are supplemental products?
Jim Casey
Who's the company president?
10 am
What is the deadline for completing exceptions?
class structure
Where do you go in CSW to find benefits and class information?
LifePRO
What system has the BUR screen?
Life, ADD, STD, LTD
What are life and disability products?
Rich Macy
Who's the company COO?
500
What is the beginning number sequence for Compass groups?
Salesforce
What system should you go to every day to document a case?
What is the newest version of Salesforce called?
Another name for supplemental products
What is worksite?
Jessie Smith
Who's the Premium manager in Little Rock?
It was created initially for Customer Service to look up information more easily rather than use Compass
What is CSW?
Parent Case
These are the people who pay the bill for the group.
What are the payors?
By seeing an R in the product name
Service
What's the name of the area we all work in (Premium)?
Internet Explorer
What is the best browser to use for DocFinity?
Child cases
What are related cases in Salesforce called?
This is where you find your job queue to work from each day
What is DocFinity?
A bunch of zeroes in the product name
How do you identify a cancer policy?
Arkansas groups
What groups will the FL Premium team be responsible for handling in the future?