Where Did My Data Go?
Echo measurements are missing. The sonographer ended the exam in Epic.
Tech never opened Desktop Integration via Epic.
A one-time supply has no charge code. Staff should do this.
What is post the log anyway with the placeholder charge code? It routes to Revenue Integrity, and no ticket is needed.
A Cardiologist notices that their echo results report is missing the interpretation section. What tools could help determine what print group they are hitting on the result report?
What is the Claw?
You need the events, appointment info, billing and result routing for one imaging order. Open this.
What is the Imaging Audit Trail?
X1
I can't find an H&P I wrote in August.
Hemodynamic pressures haven’t come across at end exam. This is the first thing to check.
What is: whether the case was closed in the hemo system?
A cath lab can’t post its log. What are possible causes?
Either a unsigned study, supply issues, or techs not completing the log correctly
A provider’s SmartPhrase that pulls labs now returns 50 to 60 lines of echo measurements.
What is: the lab SmartLink also returns procedure results, so you need a different SmartLink or filter?
A user says something broke “while I was working.” Pull this to see who they were logged in as, where, and in what context.
What is the session information report (or your org’s equivalent)? Pair it with the next step: call the user and confirm what they had open.
X2
Used to determine what workflow engine rule the CV INV RN is hitting
Sonographers say there are multiple stress echo measurements are filing. Sonographer should:
What is click one measurement in Epic to document a ex: resting heart rate.
A TEE log didn’t post overnight. What work list do we need to check to learn what the error is?
Log Charges Work List for Thin Logs
A cardiologist searches “trend” plus a measurement name in Chart Search, but nothing comes back although the patient has data.
What is: the measurement isn’t tied to a SmartForm or Compact Form in the Study Review configuration?
ISCV won’t launch from Study Review on one PC, while other PCs are fine. Look at this record for that machine
What is the workstation (LWS) record, viewed in Record Viewer?
X3
Turn on the Claw manually
One tech’s measurements won’t cross to the echo report, but coworkers’ do. Name two workstation or access causes.
What are a workstation without a properly built LWS record or FDI, and a Study Review opened in a state that can’t be edited?
We receive a ticket that end-users are not finding a ECG wave form in Epic; even though they performed the ECG on the Cart. What is the most likely culprit?
What is: Did they place an ECG order in Epic?
This is going to be a large change management issue during go-live. There are possible other causes going on; However, this is important.
The Echo Measurements filter in SlicerDicer is empty in PRD but populated in POC.
What is: the Cupid application and its packages weren’t enabled in Caboodle
Cardiologists say they can’t result, and you suspect desktop integration. Name your next step.
1. I would get the workstation name the provider is trying to result from to make sure the FDI is plugged into that LWS, 2. I would make sure that the provider is following the appropriate workflow using the Launch ISCV button, 3. I would make sure the provider has the appropriate templates/security to open editable study review
X4
Find the EAFs attached to the DEP BGM Echo