Housekeepers
Can you tell me about yourself?
Professional achievement's, experience etc.
Should you try and carry more than you usually can?
No!
Should you tell your boss if something's wrong?
Yes!
Should you have an open can of pop beside electronics - even if you promise not to spill?
ABSOLUTELY NOT!! Just because you are careful, doesn't mean everyone else is.
What does PPE stand for?
Personal protective equipment
Do you have a WHMIS certificate?
Yes/no
What other tasks could you do as a shelf stocker?
Dusting shelves, cleaning products, making sure the inventory is well kept
Can you sneak a snack while with customers?
No, but if you are really hungry, don't try and hide it- ask your supervisor if you can have quick break or run and get a bite.
What if you see someone you know from Cosmos while working?
You can absolutely acknowledge them and be a little friendlier than with other customers, but still don't let personal stuff get in the way of work!
What looks really good on a resume?
Certificates, awards, previous work experience, a cover-letter, recent references, etc.)
Why did you apply for this position?
Experience within the field, educated, likes cleaning, etc.
Why do you want or need a job?
Independence, confidence, empowerment, and of course money money money!!
Is eye-contact important?
Yes, but not necessary. If you struggle with eye-contact, try looking at their forehead instead. Also, smiles go a long way!
What does WHMIS stand for?
Workplace Hazardous Materials Information System
If your feeling overwhelmed or exhausted at work what should you do?
Talk to supervisor, take a break, go for a bathroom break and run hands under water (regulates nervous system).
Scenario : if you don't understand a task you've been given, what would you?
Ask supervisor
Scenario : a customer comes up to you and asks for help with something you can't do. What should you do?
Direct them to one of your coworkers
What's a good way to greet a customer?
Saying hello, smiling, asking how their day went and if they found everything ok.
What 5 things des every resume ABSOLUTELY need?
1. Your full name
2. Information about yourself/ why should you be hired
3. Prior experience, including but not limited to training at Cosmos, volunteer work - anything along those lines
4. References with contact info
5. Your contact information
When is it ok to ask for help?
Always! But always try yourself first, and wit until someone is ready to help you!
If you have a conflict with a coworker, what would you do?
First, try talk to coworker and fix things ourselves, if that doesn't work then talk to Supervisor
Should you ask a customer about their children's names or their birthdays?
No, these would be a little too personal.
Scenario : you and a customer are talking for quite a while. They then ask you what time you get off and where your going after. What do you say?
Don't give a customer any personal details about yourself. It's ok to make polite conversation, but don't let it take over time spent doing work.
What's something appropriate to talk about with a customer?
The weather, their general day, things around the store (like if your having a sale), etc.)
Should I go to work if I'm sick?
No, it's not advisable. Working your body while your sick might lengthen the illness and puts all your coworkers at risk of catching what you have if it's contagious