Principals of war
Incorporation of teamwork and a sharing of dangers, burdens, risks and opportunities is tied to what word?
Cooperation
You are likely to keep a customer if they have had this type of experience?
Positive
What is the main difference between the term "flexibility" in relation to agile project mgmt and in war?
Nothing - Flexibility is the ability to change readily to meet new circumstances – comprises agility, responsiveness, resilience, acuity and adaptability.
The customer expects this type of service.
What is Friendly
Define Offensive Action
Offensive action is the practical way in which a commander seeks to gain advantage, sustain momentum and seize the initiative.
Great IT customer service is aimed at customers....
Having their issues resolved at FPOC
In war terms - what is referred to when discussing the Maintenance of Morale?
Morale is a positive state of mind derived from inspired political and military leadership, a shared sense of purpose and values, well-being, perceptions of worth and group cohesion.
Customers prefer to shop where they have enthusiatic customer service representative that are
what is knowledgeable
A single, unambiguous aim is the keystone of successful military operations is tied to what principal of war?
Selection and Maintenance of the Aim
An important step often overlooked in dealing with customers.
what is follow-up