Prepayment
Gives them a glimpse of bill, understanding of what services cost, and prevent double bill.
What are the 3 types of distractions?
Visual, Manual, Cognitive.
When a DSR collects cash they need to turn in the money to whom or where?
DSR needs to submit the cash to the nearest store front.
Based on the training of Distracted drive name one of the five common excuses?
Just a quick call
True or False. DSR should always expect to collect pre-payment at the time of sale.
True
Can a DSR accept a pre-paid gift card as a method of pre-payment?
No they can not.
What were the 2 myths that were discussed in the Distracted mobile training?
Myth 2 -Talking is Talking
What is the timeframe of when a DSR needs to submit the money?
DSR has 24 hours from the time they made the sale to turn in the cash to the nearest store front.
What was the second common excuse?
Just a picture.
True or False. Is it important to ask probing questions during the prepayment process.
True. Understand customers needs in the instance of the objection.
True or False: DSR should try to collect cash as the first payment option.
False. DSR are should collect cash as the last resort.
True or False : A DSR during working hours using their tablet while driving is not consider a distraction.
False. It is a distraction and the DSR should pull over on the side of the rode or in a safe area to use their tablet.
True or False: DSR is exempt from abiding by Charters Motor Vehicle Policy because they do not drive a company vehicle.
False. DSR's are NOT exempt because they do drive their personal vehicle for Charter's purposes.
What is the third the common excuse?
Just a glance.
What are the six methods of payment a DSR can collect for prepayment?
Credit card, debit card, check, cash, money order, and cashiers check.
What are the 2 benefit for the DSR when it comes to prepayment?
Secures the install and reduces the chances for cancellations.
True or False: 15% of all drivers are using their phones.
False. 7 % of all drivers are using their phones.
True or False: If a DSR uses their personal wireless device during working hours is allowed while driving to their turf and they get into an accident, is Charter liable?
False. Any use of a wireless device during working hours and you get into an accident you are liable.
What was the fourth common excuse?
Just an email
In addition to prepayment the customer may also has to pay any _________ or ___________ at the time of sale.
Previous debt or Delinquent balances.
When does Spectrum initiate Contract Buyout with pre-payment?
At the time of the completion of the the installation.
What are the 4 institutions that have created laws/ regulations to prevent distracting driving?
Federal, state, local and company.
A DSR are only allowed to use _____________ while driving to their turf on company time.
Handsfree GPS device.
What was the fifth common excuse?
Can a DSR take particular prepayments at time of closing a sale?
No. DSR needs to collect FULL payment at that time they close the sale.