Electric PP Meter Screens
A
A default display which tests that the blue button is working
How does time based debt recovery work?
Time based debt recovery is when a customer has fallen behind on the weekly repayment rate. This causes the meter to collect the debt back in a different way to normal.If the customer has a credit it will come off there credit on the meter. If there is no credit on the meter the debt collection will be placed on the owed screen and the customer will need to pay the full amount of debt collection missed in one payment.
For example - 0 on meter - debt repayment rate £5 P/W customer does not top up for 3 weeks, how much would be on the owed screen? What is it?
What does the 'Call help' error message mean?
What's wrong: Cold weather or zero credit has caused valves in your gas meter to shut, or your meter to run out completely.
What to do: If off supply, book ECO, otherwise standard meter appointment to replace faulty meter.
00
This shows the amount of money you paid onto your meter the last time you topped up.
B
The minimum amount that you need to top up your meter with so that emergency credit will be available again
SQ01 is an initial gas card. What would this be used for?
Change of meter
Change of tenancy
Change of supplier
Decom/ Recom
What does the ''Battery fail'' error message mean?
What's wrong: The battery has run down, possibly accelerated by using emergency credit.What to do: If off supply, book ECO, otherwise standard meter appointment to replace faulty meter.
22
The emergency credit allowance
H
This is your meter reading when you top up your key sends us a reading from here.
SQ05 is a replacement gas card what would this be used for?
lost/faulty gas card
adding credit to the meter
Current gas card is showing errors
What does the ''Card not accepted ''(M***** or M----) fault mean? what do you need to do?
What's wrong: The meter has a fault.
What to do: If off supply, book ECO, otherwise standard meter appointment to replace faulty meter.
26
The maximum amount the meter can take weekly if you're repaying debt through the meter.
Key Inserted R
Emergency Credit Amount
How do you know if we have sent a replacement gas card in kraken?
Properties and meterpoints
''Flows''
What does it mean when there's a ''Blank screen?''
What's wrong: The meter has a fault.
What to do: Press Button A or insert card to try and bring the display back. If off supply, book ECO, otherwise standard meter appointment to replace faulty meter.
27
If you are paying debt back through your meter, this screen can show you how much is outstanding.
T
The fixed weekly installment amount that we've agreed for repaying your balance.
Before booking an ECO i need to confirm these 8 things
Best contact number
Will someone be in in the next 3 hours
Confirm msn
meter location
Who will be at the property
Will someone be over 18 in the property
Special access
PSR
What do these error codes mean?
''Card Fail 04, 28, 35, 38''
What's wrong: The meter has a fault.
What to do: Clean the card with a soft, dry cloth and reinsert. If this doesn't work, send a new card via Kraken. If off supply please request an RTI instead. If no cards are available in area, try calling ECO.Wiki link: https://eonnext.knowledgeowl.com/help/gas-error-codes
17
Daily standing charge