Help Center/ Nova Knowledge
If a user has questions about currency or exchange rates what is the Nova Knowledge article will best assist you?
Currency and exchange rates
True/ False Pet fee applies to service animals?
False
What are the two types of service fee
Host-Only Fee
Split Fee
Name at that we may see on a Price breakdown Airbnb?
VAT or Occupancy taxes
I give you 20% off on your first 3 bookings when your listing is new?
New listing promotion
Which types of Host May pay more than the 3% service fee?
Host with listing in Italy
Host with super- strict cancellation policy
Where can the ambassador find the service fee?
Atrium Reservation Page
Which service fee structure the Percentage is typically 14- 16% of the booking total?
Host-Only Fee
If a Host contacts us because they were asked to pay local taxes that are outside of their jurisdiction where do we transfer the case ?
Regulatory Response Team
Name two type of discount/ promotion offered here base on the workflow
Custom promotions
Low demand promotions
Length of stay promotions
Last minute promotions
New Listing promotions
What is Airbnb Service fee?
We charge a service fee when a booking is confirmed to help Airbnb run smoothly and to cover the cost of services like 24/7 customer support.
What am I, I cannot exceed the base nightly rate?
What's the % of booking subtotal the guests pay in the split fee?
14.2%
Local tax imposed by the state, city or country regulations for renting hotels or room is called?
Occupancy tax
What is the non-refundable option?
The host has the option to give a discount for a stricter cancellation policy
The Cleaning fee appears as a separate sum from the rate total, unless?
Booked by pre-approval or special offer
Which HCA would we use to get information about the service fee.
What are some things Host May charge Extra?
Guest fee
Cleaning fee
Pet fee
In which scenario would the guest need to change their payment method because of currency?
If the chosen payment method doesn’t support the selected currency, the guest will need to change either the payment method or the currency
A Special offer pricing does not include?
Guest service fees
Relevant Taxes
How to find the Host service fee on your desktop?
Click Today > Menu > Earnings
Select the reservation code
Under Host payout, find the Host service fee
If my nightly rate is 7 nights x $255.57 = $1789 My Service = $286.24 how much % am I paying in Service fee?
16%
Name 5 components of Price Breakdown
Service Fee
Extra Charges
Currency and Exchange Rates
Discounts/ Promotions
Local Taxes
Name three characteristics of the cleaning fee?
1)It can only be charged once per reservation
2) Its charge separately on the price break down
3) Cleaning fee is part of the booking total and not a returned guest at the end of the trip
If ______ is active on a listing and the Host has also opted for an Early Bird promotion, the guest will only get the _______, even if they qualified for the Early Bird discount.
New Host promotions