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My son lives on campus, I want to save a few backs, can I remove him from my policy?
According to KM1028966, he would be considered a household member and cannot be removed
I pay the value of an equivalent vehicle that's one model year newer with 15,000 less miles. Who am I?
Better Car Replacement
You don't know what you're doing, I want to speak to a supervisor right now! How do you handle?
KM1011412 - Offer Resolution specialist - Sup 24/48hrs
I need to add my motorcycle and ATV to my policy. What is your response
Motorcycles/ATV require a separate policy. Allow me to connect you to my a member of our sales team.
A customer calls in and is not eligible for a reinstatement in CO, however they want to get the policy with us. What are the down payment requirements in Colorado for a non-payment rewrite?
CO does not allow 100% down payment for non-pay rewrite.
KM1028453
My spouse & I are going through a divorce. I'm not paying his insurance. Remove him from my policy now! How do you respond?
According to KM1011638, I need to confirm if spouse is still in the household - Follow steps in Article...
I just bought a trampoline and wondering if I have enough coverage if someone get hurts. What do you recommend?
Increase liability on policy
Obtain a PLP
What are the four main details to include in your comment for an escalated call?
Name the five "policy" coverages
Liability (BI/PD), Uninsured/Underinsured Motorist, & Medical Payments
A customer calls in advising they got an extra bill for something and they are unsure why. You review the policy and see they have an extra installment bill because they added a vehicle to their policy. What should you tell them?
Because of the <change> you made to your policy on <date>, your premium increased. To ensure that your policy billing is up to date for the insurance coverage being provided, we sent you an extra installment bill to bring your policy current.
KM1010212
How would you respond to the following: Customer calls in from SC and want to remove uncle who no longer has a license. Are there any form requirements?
Auto: The operator can be restricted or listed
PLP: The operator must be listed on the policy
I just got my policy and it says I have 25/50/25. What is that?
$25,000/$50,000/$25,000 covers the person you hit
I am using profanity, refusing to disconnect until I speak with a Supervisor. How do you handle this call?
KM1082617
I already have six vehicles on my policy. I want to add a 7th. How do you respond?
KM1011630 - Connect to Rewrite
You get a call from a customer who says they canceled their policy two weeks ago but we just took money out of their account they want to know why because they don’t have insurance with us, what are they paying for?
An automatic payment for the final balance is scheduled for 15 days from the date the cancellation is processed KM1014565
I live in MT, If I restrict an operator on my policy, can I relist that operator? If so, is there a wait time? Is there a form required
According to KM1028955, a restricted operator must be un-listed/restricted for 90 days before re-listed to the policy and an ORE form is required
My policy does not coverage dwelling only coverage C. What kind of policy am I?
Renters Insurance policy
I'm tired of my rate going up. I've been a customer for 10 years. I will cancel this policy if you can't get me a better rate! How do you handle this call?
DT1054702
I live in Florida and I want to decrease my liability and UM coverage. Do I need to sign anything? If so, when do you need it back
KM1009855 - UM form is required
KM1009009 - 7-10 business day
Customer calls to change to EFT however the there is an outstanding direct bill. (The paid through date is current) What do you do?
If paid through date is current, do a bill adjustment, then set up EFT.
I'm calling to add my newly licensed daughter. The premium is to expensive. Don't add her. How do you respond?
According to KM1012619 youthful operators have to be added to the auto policy.
What is UM/UIM and how does it work? Do I want this coverage?
Uninsured/Under-insured & it covers you in the event someone hits you that doesn't have insurance or doesn't have enough insurance
You all cancelled my home insurance because of the wild fires. It's not fair! How do you handle this call?
DT1054702 - Warm connect to Advanced
The rate and discounts you offer me may vary depending on the what?
Rating Platform: Omega, Legacy, Gears, or Non-Gears
A customer calls saying the money did not come out of their account, set up on EFT, and it was supposed to be charged today. They ask Why was my payment not taken out of my account?
KM1013821