KP Policies
The late policy for Kaiser Permanente allows this grace period for scheduled appointments.
What is none, there is no grace period for patients running late for their appointments?
These telephone encounters are created when we do this...and once we have created the encounter we sign them instead of routing them.
What is Release of Information or Documenting?
This department specializes the care of pregnant women and women's reproductive health.
What is Ob/Gyn?
This specialty department performs hearing tests for members.
What is Audiology?
This is the only place where I can find fax numbers for multiple facilities.
What is FacInfo?
True or False? Only Kaiser Permanente members can be tested for covid at our Kaiser Permanente facilities.
The only difference in creating a telephone encounter for a medical priority and one for non-priority medical advice is this...
What is routing the non-priority telephone encounter to an RN so the patient can receive a call back?
A patient has Fibromyalgia and she wants a referral to see a specialist. You route the telephone encounter for a referral request for this department...
What is Rheumatology?
This is the phone number to the Orthopedics department.
What is 303-861-3408?
The East Denver Medical Office is closest to which other Kaiser Permanente Medical Office?
What is Aurora Centrepoint Medical Office?
If a patient is new to Kaiser Permanente and they have not been seen at all by any provider, we CANNOT schedule the patient for this kind of appointment.
A general rule for routing messages is that most messages, other than medical advice, flu-like symptoms, or same day appointment requests, are all routing to this pool.
What is the LPN pool?
This department addresses bladder and kidney disorders. They also perform vasectomies for male patients.
What is Urology?
A patient calls in to schedule her routine mammogram. The patient also has a referral in the system and she would like schedule. You help the member by doing this...
What is give her the number to Radiology and then cold transfer the call?
This tab in FacInfo offers facility information about each department at a particular medical office.
This type of appointment can be offered to Non Members seeking medical care at Kaiser Permanente.
What is a same-day appointment (for non-urgent/emergent care)?
This is the turnaround time for a call back from the RN for medical advice.
What is by the end of the day (if sent between 6am-2:59pm) or on the next day (if the encounter was sent after 3pm)?
A patient would like to schedule a routine colonoscopy. You check to see that he has a referral in the system, offer the phone number, and then transfer to this department...
What is Gastroenterology?
A patient calls in with questions about her pacemaker and wants to schedule and virtual visit with her specialist. You offer the phone number and then transfer the caller to this department.
What is the Cardiology department?
A member is unsure of where a medical office is and requests driving directions. I send these...
What is through email to the patient?
What is create an MRN?
These three sections are always necessary in order to complete a telephone encounter.
A patient wants a referral to Ear, Nose, and Throat. Unfortunately, we don't have that particular department, so instead you send the referral requesting specialty care to this department...
What is Head and Neck?
This is the phone number that you can provide a member when they are attempting to schedule a surgery.
What is 303-831-3798?
The Skyline Clinic has this department, which deals with diseases of the lungs.
What is Pulmonology?